Case Manager

5 days ago

Wheat Ridge, Colorado, United States Foothills Regional Housing Full time
Job Title: Case Manager

Foothills Regional Housing is seeking a skilled Case Manager to join our team. As a Case Manager, you will play a critical role in coordinating and delivering community-informed services that facilitate housing stabilization and promote residents' financial, social, and health-related needs.

Key Responsibilities:
  • Engage with residents to provide outreach and engagement, strengths-based support, and service coordination to assist them in maintaining stable housing.
  • Create person-centered plans to address short-term and long-term goals, to be reviewed and completed annually.
  • Provide on-site service coordination, including independent living skills, housing stabilization, money management, community integration, employment, benefits establishment, referrals to providers for substance use and support, primary and mental health care, and all other services needed to assist residents in reaching their treatment plans and wellness goals.
  • Conduct crisis and risk assessments in consultation with property operations colleagues and supervisors, and support with crisis intervention services, as appropriate.
  • Use evidence-based and trauma-informed practices in service delivery, such as Motivational Interviewing and Harm Reduction.
  • Mediate and advocate on behalf of the resident to help them maintain housing, health care benefits, entitlements, transportation, etc. within the context of safety and security standards for the larger residential community.
  • Promote resident health and wellness through coordination of trauma-informed services with local providers and partners, including medical/mental/cognitive health, mindfulness and well-being, and substance dependency.
  • Plan and coordinate activities, including educational classes, enrichment activities, and low/no-cost grocery or meal programs.
  • Manage and supervise program participants, volunteers, teachers, providers, and instructors at the on-site FRH property location during normal business hours.
  • Support with transportation needs, finding local transportation services, helping with trip planner, arranging Medicaid ride for medical appointments, etc. No transportation of tenants in personal or agency vehicles.
  • Maintain documentation standards, including case notes, consent forms, expense reporting, and budget guidelines as set forth by supervisors.
  • Coordinate with partnering staff and other onsite colleagues to meet the stabilization needs of our residents and foster youth; participate in community partnership meetings.
Requirements:
  • Interest and ability to work with a wide variety of people and communities to co-create strategies with residents for their housing stabilization and quality of life.
  • Detail-oriented with an exceptional ability to liaise, advocate, follow through, and follow up.
  • Outstanding communication skills with the ability to listen closely, summarize succinctly, and utilize motivational interviewing techniques.
  • Team- and solutions-oriented, with a positive outlook, mature judgment, and a learning mindset.
  • Trustworthy with a high standard of integrity, essential for building community and assisting with removing barriers to housing instability for residents.
  • Strong emotional intelligence, with the ability to navigate the various hurdles and emotions residents face in their housing journeys with compassion and calm.
  • Motivated self-starter, able to coordinate multiple projects or tasks simultaneously in a fast-paced environment.
  • Applicants must have a Driver's License.
  • Bilingual proficiency in a common language other than English is preferred but not required.
Education and Experience:
  • Master's in Social Work preferred, but candidates with relevant and substantive professional experience and/or education may be considered.
  • At least 1-2 years of experience in direct service coordination in a human services field, mental health care environment, and/or case management is required.
  • Experience working in diverse community settings in one or more of the following areas: community centers serving families or youth; chronic homelessness or housing instability; individuals with medical or mental illness, substance use disorders, outreach and engagement, crisis intervention, affordable housing and public benefits applications, housing stabilization/eviction prevention, and/or fair housing law.
Pay Range:

$27.40 to $32.69 per hour

Benefits:
  • Employer pays 100% premium of medical, dental, vision, short-term and long-term disability, and life insurance
  • Vacation and Sick time
  • 12 Paid Holidays
  • Retirement plan, employer matches up to 10% of retirement contributions

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