Customer Service Lead

1 month ago


Janesville, Wisconsin, United States MOD Pizza Full time

MOD Pizza is seeking a Restaurant Leadership Position to join our team. As a key member of our leadership team, you will be responsible for directing the Squad Crew to deliver amazing pizzas and salads to our guests with radical style and personalization. You will set the example of what it means to serve, what it means to create a place and platform where everyone can experience pizza that is personal.

You will lead the making of pizzas for the veggie pilers, the pepperoni perfectionists, and the plant-based pioneers. Pizzas built for the carb cutters and the culinary experimentalist. Together we're creating an experience where pizza is personal, and everyone belongs.

As a Restaurant Leadership Position, you will be responsible for:

Being an example of MOD values and behaviors and exemplifying a service mindset through effective leadership
Helping create a MOD vibe that our customers expect
Coaching Shift Supervisors to keep the energy high and create a positive vibe on the shift
Demonstrating, training, and coaching Squad in all methods for accomplishing store tasks
Demonstrating knowledge of all Operational Standards and resources
Partnering with General Manager to engage the board community of our restaurant

Required Qualifications:

Minimum of 1 year of customer service or restaurant leadership
Experience successfully leading, coaching, training, and motivating front line employees
Ability to think strategically and act tactically
Ability to stay calm and focused in busy restaurant operations
Must be at least 18 years old

At MOD, we believe in creating a world that works for and includes everyone. To request a reasonable accommodation to complete an application, job interview, and/or to otherwise participate in the hiring process, please contact MOD is a fair chance employer. Los Angeles County qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.



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