Customer Service Representative

4 weeks ago


Janesville, Wisconsin, United States Grainger Full time

Be a Part of a Leading Industrial Distributor

Grainger is a leading industrial distributor with operations primarily in North America, Japan, and the United Kingdom. We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships.

Join Our Team as a Customer Service Representative

We're looking for passionate people to join our team as we continue leading the industry over our next 100 years. As a Customer Service Representative, you'll be part of a team reporting to a Supervisor, Customer Experience.

Key Responsibilities

  • Build and strengthen customer relationships by responding to a high volume of inbound phone calls that leave customers with a positive impression.
  • Demonstrate professional oral and written communication skills, including strong reading comprehension.
  • Navigate customers' challenges by using all resources for account selection, product identification, order placement, and order management.
  • Use critical thinking skills to resolve customer concerns such as product search, pricing, and invoicing discrepancies, apply credit, and facilitate returns.
  • Manage and mitigate risk by taking appropriate actions.
  • Collaborate daily in a positive, team-based environment that's committed to doing business with ethics and integrity.

Requirements

  • High School diploma or equivalent.
  • 1+ years of customer service experience.
  • Inbound customer service center experience preferred.
  • Strong desire and willingness to help customers by providing friendly, knowledgeable, and effortless experiences.
  • Experience with high touch, hands-on, personalized service with customers in a fast-paced environment.
  • Ability to commute to our facility.
  • Ability to sit up to 8 hours a day.
  • A secure workspace dedicated to job activity (Required for work from home/hybrid).
  • Stable internet with ability to provide proof of internet speed greater than 5 megabits per second upload, 15 megabits per second download, and ping less than 80 milliseconds.

Benefits

  • Medical, dental, vision, and life insurance coverage with virtual access to board-certified doctors for urgent care and prescription refill needs.
  • 6 free sessions each year with a licensed therapist to support emotional well-being.
  • Paid time off (PTO) and 6 company holidays per year.
  • Access to up to 30% of your paycheck before payday to help with financial emergencies.
  • Up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.
  • 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required.
  • Tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools.

Grow with Grainger

Our highly engaged leaders and supportive team environment will help you learn, grow, and achieve success. Over time, you'll build the skills needed to advance your career across specialty teams or into other departments of our evolving business.

Our Culture

We aspire to create a culture where each person is comfortable being who they are, is recognized and rewarded for their impact, and can continue to learn, grow, and realize their full potential.



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