Call Center Ambassador
2 days ago
Overview of the Role
This is a fantastic opportunity for a Customer Service Representative to join American Leak Detection's customer-facing department. As a key member of our team, you will provide exceptional support to our clients, handle high call volumes, and multitask with ease.
Key Accountabilities:
- Respond to calls from customers, including homeowners, insurance adjusters, management companies, plumbers, contractors, and commercial businesses.
- Provide detailed information about our leak detection services, prepare work orders, schedule, and dispatch technicians.
- Data Entry and Organizing Daily Electronic Paperwork.
- Manage multiple tasks and handle high-pressure situations.
- Ensure timely completion of assignments.
- Ability to handle high call volumes, take accurate notes, and record information correctly.
Qualifications and Requirements:
- Proficient in Microsoft Office Suite, including Word, Excel, and other software programs.
- Strong customer service skills: Friendly, confident, and reassuring voice tone. Honest communication is essential.
- Mathematical skills: Ability to perform calculations, such as discounts and percentages, and apply basic math concepts.
- Attention to detail.
- Excellent communication skills.
- Ability to multitask.
- Preferred experience working with maps.
- Age 18 or older.
- High School diploma or equivalent.
Benefits
This role offers a competitive hourly rate of $15-$16, depending on experience. We provide a supportive team environment, opportunities for advancement, and full-time benefits.
About American Leak Detection
We aim to deliver prompt, professional, and courteous service to all customers while maintaining our commitment to finding leaks in a non-invasive, efficient, and environmentally sound manner.
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