Call Center Ambassador

2 days ago


Whitmore Lake, United States American Leak Detection Full time

Overview of the Role

This is a fantastic opportunity for a Customer Service Representative to join American Leak Detection's customer-facing department. As a key member of our team, you will provide exceptional support to our clients, handle high call volumes, and multitask with ease.

Key Accountabilities:

  • Respond to calls from customers, including homeowners, insurance adjusters, management companies, plumbers, contractors, and commercial businesses.
  • Provide detailed information about our leak detection services, prepare work orders, schedule, and dispatch technicians.
  • Data Entry and Organizing Daily Electronic Paperwork.
  • Manage multiple tasks and handle high-pressure situations.
  • Ensure timely completion of assignments.
  • Ability to handle high call volumes, take accurate notes, and record information correctly.

Qualifications and Requirements:

  • Proficient in Microsoft Office Suite, including Word, Excel, and other software programs.
  • Strong customer service skills: Friendly, confident, and reassuring voice tone. Honest communication is essential.
  • Mathematical skills: Ability to perform calculations, such as discounts and percentages, and apply basic math concepts.
  • Attention to detail.
  • Excellent communication skills.
  • Ability to multitask.
  • Preferred experience working with maps.
  • Age 18 or older.
  • High School diploma or equivalent.

Benefits

This role offers a competitive hourly rate of $15-$16, depending on experience. We provide a supportive team environment, opportunities for advancement, and full-time benefits.

About American Leak Detection

We aim to deliver prompt, professional, and courteous service to all customers while maintaining our commitment to finding leaks in a non-invasive, efficient, and environmentally sound manner.



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