Hotel Guest Experience Ambassador

4 days ago


Lake Placid, New York, United States Bluebird Lake Placid Full time
Job Title: Hotel Guest Experience Ambassador

About Bluebird Lake Placid

Welcome to Bluebird Lake Placid, where we pride ourselves on delivering exceptional customer service. Our hotel is a hub of activity, offering stunning views and unforgettable experiences.

Estimated Salary: $45,000 - $55,000 per year, depending on experience.

About the Job

This role is perfect for someone who loves working with people and is passionate about providing top-notch service. As a Hotel Guest Experience Ambassador, you will be the first point of contact for our guests, handling everything from check-in to check-out, and ensuring that their stay with us is nothing short of amazing.

**Responsibilities:**
* Welcome and check-in guests in a friendly and efficient manner, demonstrating excellent customer service and phone etiquette
* Accountable for assigned cash drawer(s) and cash balances (make correct change)
* Answer and transfer calls in a timely and courteous fashion
* Manage all aspects of the reservations process, including processing room reservations, securing deposits, and sending confirmations
* Monitor reservations email account, responding to e-mails in a timely and professional manner
* Maintain full knowledge of all room types, features, locations, and rates

**Requirements:**
* 1+ year of hotel industry experience or related job preferred
* Comfortable taking telephone calls and mitigating stressful situations
* High school diploma, GED, or equivalent
* Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

**Working Conditions:**
This role requires extended periods of walking, standing, bending, and lifting up to 50 pounds. Moderate to frequent levels of computer keying using both hands and viewing material on a computer screen.

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