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Senior Business Operations Analyst

2 months ago


Glendale, California, United States ServiceTitan Full time

Are You Ready to Make an Impact?

The Senior Analyst for Business Operations and Strategy plays a crucial role within the Revenue Strategy & Operations team, significantly contributing to the growth of ServiceTitan.

This position will spearhead essential and high-visibility strategic initiatives aimed at enhancing the revenue organization.

Key Responsibilities:

  • Conduct and effectively communicate comprehensive analyses in collaboration with cross-functional partners, focusing on high-priority strategic topics such as market entry and expansion strategies.
  • Oversee the complete lifecycle of analytics projects, including data extraction, manipulation, analysis, and reporting of findings and key performance indicators, while providing ongoing insights and recommending updates to business plans.
  • Collaborate across various teams as a custodian of the programs you support, ensuring successful outcomes throughout their lifecycle.
  • Present findings, insights, status updates, and recommendations to cross-functional stakeholders, transforming data into actionable strategies.
  • Utilize analytics, research methodologies, and statistical techniques to interpret data and analyze results, incorporating both quantitative and qualitative data.
  • Assist in the development of priorities, resource allocation, and goal setting for the broader Revenue teams.

Qualifications:

  • 3-5 years of experience in high-growth technology companies and/or management consulting.
  • Preferred experience in operations/business operations, strategy, and/or growth within the SaaS industry.
  • Proficient in conducting both quantitative and qualitative analyses, including customer research, data analysis, customer segmentation strategies, and competitive assessments.
  • Familiarity with Excel / Google Sheets; experience with Salesforce, Tableau, and other advanced analytics tools is advantageous.
  • Ability to simplify complex issues into actionable plans, manage execution, and drive results.
  • Thrives in ambiguous and dynamic environments, embracing diverse challenges and opportunities.
  • Demonstrated excellence in cross-functional communication, with the capability to clarify and explain complex issues to stakeholders at all levels.

What We Provide:

At ServiceTitan, we offer a supportive environment that fosters professional growth and development.

Flexible Work Arrangements: Enjoy flexible time off and numerous learning opportunities to advance your career.

Comprehensive Health Benefits: We provide company-paid medical, dental, and vision coverage, including 100% employer-paid options and 90% coverage for dependents, along with FSA and HSA options, 401k matching, and telehealth services.

Support for All Life Stages: We offer parental leave, adoption reimbursement, on-demand maternity support, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate diversity and individuality, believing that varied perspectives and experiences enhance our product and culture.