Customer Service Representative

1 day ago


Anaheim, California, United States ViaPlus by VINCI Highways Full time
About ViaPlus by VINCI Highways

We are a global mobility company specializing in revenue and services management solutions for the transportation industry. Our cutting-edge technology facilitates seamless multimodal mobility, and we are committed to promoting a positive mobility experience for all.

ViaPlus by VINCI Highways is a leader in road concessions, operation, and mobility services. We design, finance, build, and operate motorways, bridges, tunnels, urban roads, and mobility services on a network of 4,100 km in 15 countries.

Our team is dedicated to delivering the highest performance and safety standards while treating drivers to a positive experience. With our expertise, we strive to make mobility ever more sustainable, efficient, and innovative.

Job Description: Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for promoting positive customer relations with customers and coworkers, answering routine and non-routine customer calls, and acquiring a working knowledge of our database.

You will communicate with various levels of people within the organization, make suggestions on improving workflow processes, develop a strong team work ethic, and consistently meet established productivity and quality standards.

The ideal candidate will have excellent phone etiquette, verbal communication skills, attendance, and punctuality. You must enjoy providing prompt and timely service to our clients and possess strong interpersonal skills, compassion, and empathy for customer situations.

A high school diploma or general education degree (GED) is required, and customer service experience is a plus. Bilingual Spanish is also an asset. The estimated salary for this position is $45,000-$60,000 per year, depending on location and experience.



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