Service Desk Specialist I
7 days ago
Vidant Health
About Vidant Health Medical Center
Vidant Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for Vidant Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. Vidant Health Medical Center has achieved Magnet designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.
Position Summary
The Service Desk Specialist I is part of the ITIL-aligned Service Desk team, which provides support and service to customers across the organization to effectively resolve their daily technology challenges. This role receives and resolves reported issues and requests for service and information using a variety of tools and methods, while providing outstanding customer support with a focus on quality, consistency and continual service improvement. This position reports to the Manager, IS Service Desk.
Key Responsibilities
Receive and resolve reported issues and requests for service and information using a variety of tools and methods
Provide outstanding customer support with a focus on quality, consistency and continual service improvement
Work collaboratively with the ITIL-aligned Service Desk team to effectively resolve customer technology challenges
Utilize technical skills and knowledge to troubleshoot and resolve complex technical issues
Develop and maintain a thorough understanding of Vidant Health\'s technology infrastructure and systems
Participate in ongoing training and professional development to stay current with the latest technology trends and best practices
Requirements
Associate or Computer technology certifications or equivalent relevant experience- or higher
1-3 years of experience in a Service Desk or Customer Support environment
Familiarity with computer software, hardware and peripherals and proficiency with common productivity tools
Demonstrated remote support troubleshooting and problem solving capability
Experience effectively prioritizing and executing tasks in a high-pressure environment
Understanding of Service Desk metrics used to measure individual and team performance
General Statement
Vidant Health and its entities are committed to employing the most qualified individual who best matches the requirements for the vacant position.
Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.
We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant\'s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.
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