IT Service Delivery Specialist

2 weeks ago

Greenville, South Carolina, United States Nordic Full time
Job Title: Desk Side Analyst

Job Summary:
The Nordic organization is seeking a skilled Desk Side Analyst to join our team. This role is responsible for delivering high-quality IT services, ensuring timely and reliable hardware break fixes, and upgrades as needed. The ideal candidate will have a deep understanding of the technical environment and its business return, strong communication skills, and the ability to work under pressure within a team.

Key Responsibilities:
• Manage and repair all technology hardware, including computers, printers, and scanners.
• Maintain accurate hardware production inventories and spare stock.
• Troubleshoot software issues as needed.
• Adhere to all documented processes and procedures.
• Travel to off-site locations to provide support and ensure consistent service delivery.
• Assist with project assignments to implement new technologies or hardware.
• Provide on-call and project support as needed.
• Assist with the movement of I&T assets, including receiving new equipment and decommissioning end-of-life equipment.

Requirements:
• Bachelor's degree in computer science, telecommunications, or information sciences, and 3 years of experience, or 6 years of relevant work experience.
• Strong communication and interpersonal skills to interact with clients at all levels.
• Ability to keep up-to-date with technology developments and inform clients of potential impacts.
• Self-management and prioritization skills to meet client requirements.
• Ability to work under pressure within a team and multitask effectively.
• Good problem-solving skills and high motivation.
• Valid driver's license and ability to provide an annual Motor Vehicle Report (MVR) that meets requirements.

What We Offer:
Nordic is committed to providing a supportive and collaborative work environment. As a Desk Side Analyst, you will have the opportunity to work with a talented team, develop your skills, and contribute to the success of our organization.

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