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Customer Service Representative
2 months ago
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Service Desk Team Member. As a key player in ensuring exceptional guest experiences, you will be responsible for resolving customer inquiries and concerns in a timely and efficient manner.
Key Responsibilities
- Customer Service
- Respond to customer inquiries and resolve issues in a professional and courteous manner.
- Communicate effectively with customers and management team to ensure seamless resolution of issues.
- Guest Experience
- Provide exceptional guest service by anticipating and meeting the needs of our customers.
- Assist customers with services such as applying for loyalty cards, using dry cleaning services, and completing transactions.
- Team Collaboration
- Work collaboratively with team members to achieve common goals and objectives.
- Contribute to a positive and inclusive team environment.
- Product Knowledge
- Develop knowledge of products and services offered by Giant Eagle.
- Make recommendations to customers based on their needs and preferences.
- Store Operations
- Maintain a clean and safe store environment.
- Assist with inventory management and restocking as needed.
About Us
Giant Eagle is a leading retailer in the food, fuel, and convenience industry. We are committed to providing exceptional customer service and creating a positive work environment for our team members. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
