Customer Service Representative

3 weeks ago


North Versailles, Pennsylvania, United States Anthony Hunt - State Farm Agent Full time
Customer Relations Representative

As a Customer Relations Representative with Anthony Hunt - State Farm Agent, you will play a vital role in generating exceptional client experiences that drive the growth of our successful insurance agency.

Your attention to detail, customer service skills, and desire to help people make you an ideal fit for this role. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities:
  • Establish and maintain customer relationships, following up as needed to ensure satisfaction.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options, promoting the development of our business.
  • Utilize exemplary communication to efficiently meet customer needs while promoting the growth of our agency.
Qualifications:
  • Dedicated to customer service and able to effectively relate to customers, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members.
  • Proactive in problem-solving and able to obtain a Property and Casualty License.
Benefits:
  • Salary plus commission and bonus opportunity.
  • Growth potential and opportunity for advancement within the agency.
  • Paid time off (vacation and personal/sick days).
  • Health benefits.
  • Valuable career-building experience.

This position will be with a State Farm independent contractor agent, not with State Farm Mutual Automobile Insurance Company.

Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs required for the position sought.

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

State Farm Insurance is an equal opportunity employer.



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