Technical Product Lead for Conversational AI Experiences

6 days ago


Santa Clara, California, United States ServiceNow Full time

About ServiceNow

At ServiceNow, we're on a mission to make the world work better for everyone. With our cloud-based platform, we help organizations transform the way they work by connecting people, systems, and processes.

Job Summary

We're seeking an experienced Technical Product Lead to spearhead the development and evolution of our Now Assist Conversational AI Experiences product. This role is responsible for leading the strategy, development, and execution of product features, ensuring they align with customer needs and market demands.

About the Role

  • Strategic Roadmap Development: Define and communicate a strategic roadmap for the Now Assist Conversational AI product, prioritizing features and establishing acceptance criteria that meet user needs and market expectations.
  • Cross-Functional Collaboration: Collaborate with stakeholders to identify customer pain points, validate product proposals, and drive product adoption and growth.
  • Partnership with Engineering and Design: Work closely with engineering and design teams to ensure timely and efficient product delivery, resolving any issues or dependencies that arise.
  • Market Analysis: Analyze market trends, customer feedback, and the competitive landscape to inform product decisions and maintain a competitive edge.
  • Performance Metrics: Establish and track key performance indicators (KPIs) and success metrics to measure product feature effectiveness, using data-driven insights to iterate and improve offerings.

Requirements

  • Education: Bachelor's degree in Computer Science, Business, or a related field; an MBA is preferred.
  • Experience: 8+ years of experience in product management, particularly with conversational AI interfaces, chatbots, or virtual agents.
  • Skills: Proven track record of successfully launching and managing technology products, deep knowledge of conversational AI, natural language processing (NLP), LLMs, and user interface design principles.
  • Leadership Skills: Exceptional communication, leadership, and interpersonal skills, with a demonstrated ability to influence and motivate teams and stakeholders across the organization.
  • Analytical Skills: Strong analytical, problem-solving, and decision-making skills, leveraging data and customer feedback to guide product direction and priorities.

Why Choose ServiceNow?

As a member of our team, you'll have access to a competitive salary range of $158,500 - $277,500, plus equity (when applicable), variable/incentive compensation, and benefits. You'll also enjoy a dynamic work environment that values innovation and collaboration, with opportunities for professional growth and development in a fast-paced industry.



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