Senior Technical Product Manager, Digital Experience and Innovation
7 days ago
We are seeking a seasoned Technical Product Manager to lead the development of User Profiling and Personalization solutions at ServiceNow. As a key member of our Digital Customer Experience (DCX) team, you will drive strategic vision, product roadmap, and execution for these critical features.
Job Responsibilities- Product Strategy and Roadmap: Develop and own the product vision and strategy for User Profiling and Personalization, aligning with business goals and employee needs.
- Requirements Definition: Define product requirements through effective written and visual techniques, including user journey diagrams, sequence diagrams, and experience mockups. Create data flows and functional specifications while understanding user personas and identifying ideal customer profiles.
- Stakeholder Engagement and Cross-Functional Collaboration: Engage with stakeholders to understand their needs, pain points, and feedback related to the product. Collaborate with technical digital product teams responsible for delivering digital products that can be leveraged throughout ServiceNow.
- Data-Driven Decisions: Analyze user interactions and services data to identify opportunities for improvement and enhancements.
- Enablement and Feature Adoption: Lead the enablement of product features and drive adoption with various business teams and the user base.
- Software Product Management Experience: 12+ years of experience in delivering features to end-users in a B2B enterprise company.
- Bachelor's Degree: Bachelor's degree in a relevant field or equivalent years of experience; MBA or advanced degree is a plus.
- Ai Product Experience: AI product experience is highly desirable.
- User Profile Management Systems: Experience with User Profile management systems, Identity systems, SSO, and data federation with a focus on Personalization.
- Strong Understanding of PII Data: Strong understanding of PII data and policies surrounding its use.
The estimated salary for this position is $253,550 - $434,900 per year, based on the location and industry standards.
We offer a comprehensive benefits package, including health insurance, a 401(k) plan with company match, ESPP, and flexible time-off policies. We strive to create an inclusive and diverse work environment that values creativity, innovation, and collaboration.
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