Senior Technical Product Manager, Digital Experience and Innovation

7 days ago


Santa Clara, California, United States ServiceNow Full time

We are seeking a seasoned Technical Product Manager to lead the development of User Profiling and Personalization solutions at ServiceNow. As a key member of our Digital Customer Experience (DCX) team, you will drive strategic vision, product roadmap, and execution for these critical features.

Job Responsibilities
  • Product Strategy and Roadmap: Develop and own the product vision and strategy for User Profiling and Personalization, aligning with business goals and employee needs.
  • Requirements Definition: Define product requirements through effective written and visual techniques, including user journey diagrams, sequence diagrams, and experience mockups. Create data flows and functional specifications while understanding user personas and identifying ideal customer profiles.
  • Stakeholder Engagement and Cross-Functional Collaboration: Engage with stakeholders to understand their needs, pain points, and feedback related to the product. Collaborate with technical digital product teams responsible for delivering digital products that can be leveraged throughout ServiceNow.
  • Data-Driven Decisions: Analyze user interactions and services data to identify opportunities for improvement and enhancements.
  • Enablement and Feature Adoption: Lead the enablement of product features and drive adoption with various business teams and the user base.
Qualifications
  • Software Product Management Experience: 12+ years of experience in delivering features to end-users in a B2B enterprise company.
  • Bachelor's Degree: Bachelor's degree in a relevant field or equivalent years of experience; MBA or advanced degree is a plus.
  • Ai Product Experience: AI product experience is highly desirable.
  • User Profile Management Systems: Experience with User Profile management systems, Identity systems, SSO, and data federation with a focus on Personalization.
  • Strong Understanding of PII Data: Strong understanding of PII data and policies surrounding its use.

The estimated salary for this position is $253,550 - $434,900 per year, based on the location and industry standards.

We offer a comprehensive benefits package, including health insurance, a 401(k) plan with company match, ESPP, and flexible time-off policies. We strive to create an inclusive and diverse work environment that values creativity, innovation, and collaboration.



  • Santa Clara, California, United States ServiceNow Full time

    About This RoleWe are seeking a talented Senior Web Developer to join our Digital Customer Experience team at ServiceNow. As a key member of our team, you will be responsible for designing, developing, and deploying web applications and services that deliver exceptional user experiences.Your primary focus will be on building and maintaining our digital...


  • Santa Clara, California, United States Palo Alto Networks Full time

    Company OverviewAt Palo Alto Networks, we're shaping the future of cybersecurity by pioneering innovative solutions to protect our digital way of life. With a relentless commitment to customer satisfaction and employee success, we're building a world-class product management organization that drives cutting-edge products to market.Estimated Salary: $208,200...


  • Santa Clara, California, United States ServiceNow Full time

    ServiceNow is a global market leader in providing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.The company's intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.We are seeking a Strategic Product Director,...


  • Santa Clara, California, United States Palo Alto Networks Full time

    Job Title: Senior Product ManagerWe're seeking a highly skilled Senior Product Manager to join our team at Palo Alto Networks. As a key member of our Product Management team, you'll be responsible for driving the product strategy and operations for our Prisma Cloud product.Company OverviewPalo Alto Networks is a leading provider of cybersecurity solutions,...


  • Santa Clara, California, United States Palo Alto Networks Full time

    About the RoleWe're seeking a seasoned product manager to spearhead our efforts in cloud remediation. As a Senior Product Manager for Cloud Remediation, you'll lead the development of cutting-edge capabilities that fix security issues at scale across multiple cloud platforms.What You'll DoDesign and deliver a comprehensive remediation strategy that covers...


  • Santa Clara, California, United States cesna Full time

    Job OverviewWe are seeking a seasoned Strategic Product Lead to spearhead our Personal AI Assistant project. Reporting directly to the CTO, you will be responsible for managing and executing this high-profile initiative from inception through to completion.Key Responsibilities:Product Vision and RoadmapDefine and execute a product roadmap that prioritizes...


  • Santa Clara, California, United States Nutanix Full time

    We are seeking a highly experienced Senior Technical Leader to join our team as a Technical Director of Systems Engineering. This role will be responsible for leading and executing complex technical projects, spearheading research and development of new technologies, and working with marketing to ensure that products meet market requirements.Key...


  • Santa Clara, California, United States Palo Alto Networks Full time

    Job DescriptionWe are seeking a highly skilled Senior Product Marketing Manager to lead the planning and execution of the product marketing strategy for our rapidly growing IR services business. The successful candidate will be responsible for building bold, sharp positioning and driving GTM programs to grow the adoption rate of Unit 42 IR customers.You will...


  • Santa Clara, California, United States Palo Alto Networks Full time

    Job Overview:Palo Alto Networks, a leading cybersecurity company, is seeking an experienced IT NPI Product Manager to join our team. As a key member of our product management team, you will play a crucial role in launching new cybersecurity products that protect our customers' digital way of life.About the Role:The successful candidate will oversee the New...


  • Santa Clara, California, United States ZipRecruiter Full time

    Job Title: Digital Product Manager for Engineering and DataOverview:At ZipRecruiter, we're seeking a highly skilled Digital Product Manager to lead our engineering and data teams. This individual will be responsible for directing and overseeing project work plans to achieve project objectives.About the Role:The ideal candidate will have a strong background...


  • Santa Clara, California, United States Palo Alto Networks Full time

    Company OverviewPalo Alto Networks is a leader in cybersecurity innovation, and we're looking for talented individuals to join our team. As a Senior Product Manager for Prisma Cloud, you'll have the opportunity to shape the future of cybersecurity and make a real impact.Our Product Management team is responsible for driving the product strategy and...


  • Santa Clara, California, United States Palo Alto Networks Full time

    Unlock Your Potential as a Cybersecurity InnovatorWe are seeking an experienced Cybersecurity Innovator Senior Penetration Tester to join our dynamic team at Palo Alto Networks.About the RoleThis is a unique opportunity to contribute to shaping the future of cybersecurity. As a Sr. Staff Penetration Tester, you will be part of a fast-paced environment where...


  • Santa Clara, California, United States Servicenow Full time

    Transforming Customer Journeys with AIWe're seeking a seasoned expert to lead our AI and Analytics roadmap, driving end-to-end customer experience optimization. As Senior Director of Customer Experience Optimization, you'll leverage generative AI and classic AI to create intelligent, personalized automation throughout the customer lifecycle.Key...


  • Santa Barbara, California, United States Invoca Full time

    About Invoca:We are a world-class SaaS company that offers innovative Conversation Intelligence solutions. Our industry-leading platform empowers businesses to maximize their value through AI and machine learning.Job Description:This exciting opportunity is open for a highly skilled Technical Customer Success Manager to join our Digital team. As a key...


  • Santa Clara, California, United States ServiceNow Full time

    About ServiceNowAt ServiceNow, we're on a mission to make the world work better for everyone. With our cloud-based platform, we help organizations transform the way they work by connecting people, systems, and processes.Job SummaryWe're seeking an experienced Technical Product Lead to spearhead the development and evolution of our Now Assist Conversational...


  • Santa Clara, California, United States LG Full time

    OverviewLG Electronics is a global leader in technology, dedicated to creating innovative solutions for a better life. As a Director of Engineering Excellence at our North America Innovation Center (LG NOVA), you will play a crucial role in shaping the future of technology.About the RoleWe are seeking an experienced Engineering Director to lead and manage a...


  • Santa Monica, California, United States Activision Full time

    Job SummaryWe are seeking an experienced Senior Manager, Digital Product Management to lead the development and execution of our digital product strategy.About the RoleThis is a key leadership position that requires a strong understanding of digital product management principles, web technologies, and e-commerce. The successful candidate will be responsible...


  • Santa Clara, California, United States Palo Alto Networks Full time

    About the RoleAs a Cloud Security Solutions Product Manager at Palo Alto Networks, you will play a key role in driving the strategy and roadmap for our Prisma Access solution. This is an exciting opportunity to join a high-performing team and contribute to the development of innovative cloud security solutions.Salary: $180,000 - $291,500 per yearJob...


  • Santa Clara, California, United States Palo Alto Networks Full time

    About UsPalo Alto Networks is a pioneering cybersecurity company that empowers individuals to shape the future of digital security. Our mission is to safeguard the digital world by delivering cutting-edge solutions that prevent cyberattacks.Job OverviewWe are seeking a highly skilled Development heavy DevOps Engineer to join our team. This role involves...


  • Santa Clara, California, United States Palo Alto Networks Full time

    Unlock the Future of AI SecurityPalo Alto Networks is a pioneer in cybersecurity, and we're seeking an exceptional Senior Principal Software Engineer to join our AI Runtime Security team. This role is critical to our mission, focusing on developing and optimizing backend services with a keen eye for scalability, reliability, and performance.As a key member...