Product Support Specialist

4 days ago


New York, New York, United States Harri US Full time

Company Overview:

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Harri is a workforce management platform built for the services vertical. With a strong focus on innovation and customer satisfaction, Harri has experienced significant growth since its inception in 2012.

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About the Role:

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We are seeking a highly skilled Product Support Analyst to join our team. As an Enterprise Client Success Manager at Harri, you will play a vital role in ensuring our enterprise clients receive exceptional customer support for our suite of products.

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Responsibilities:

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  • ">
  • Deliver Exceptional Customer Support: Provide top-notch support, building trust and confidence in Harri as a valued partner.">
  • Master Problem-Solving: Utilize advanced troubleshooting techniques to effectively resolve issues within defined SLAs.">
  • Communicate Clearly: Interact with customers via phone, chat, and email, providing clear explanations, documenting cases accurately, and keeping stakeholders informed.">
  • Continuously Learn: Identify complex issues, gather information for escalation, and stay updated on new features and product updates.">
  • Empower Our Users: Address customer questions, troubleshoot problems, offer workarounds, and guide them on effectively using the Harri platform.">
  • Contribute to Knowledge Sharing: Expand the Customer Support team's knowledge base by exploring new features and validating customer use cases.">
  • Drive Improvement: Participate in change management initiatives and process improvements to enhance customer support and product usability.">
  • Build Relationships: Foster strong connections with enterprise clients, ensuring their success with the Harri platform.">
    • ">
    • The ideal candidate will have a Bachelor's Degree, 3+ years of experience in a customer-facing role, and expertise in HCM and/or payroll software.">
    • Additionally, proficiency in Zendesk, Slack, Jira, and G Suite is highly desired.">
    • The salary range for this position is $60,000-$75,000 (USD).">

Why Work with Us?

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At Harri US, we value our employees' growth and well-being. We offer a dynamic and supportive work environment that encourages collaboration and continuous learning.

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Your Next Steps:

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If you're passionate about delivering exceptional customer experiences and thrive in fast-paced environments, we encourage you to apply for this exciting opportunity.

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What We Offer:

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In addition to competitive compensation and benefits, we provide opportunities for professional development, flexible work arrangements, and a comprehensive onboarding program.

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Contact Information:

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Please submit your application through our website or reach out to our recruitment team for more information.

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Benefits:

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Our benefits package includes medical, dental, and vision coverage, 401(k) matching, paid time off, and employee recognition programs.

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Equal Employment Opportunity:

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Harri US is an equal employment opportunity employer committed to diversity and inclusion.



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