Guest Services Representative
1 week ago
Key Responsibilities
- Welcome and engage with guests in a friendly manner, efficiently managing the check-in and check-out processes. Assist with pre-registration and room assignments as needed.
- Ensure accurate and timely posting of all charges to guest accounts.
- Maintain comprehensive knowledge of the Front Office systems, both computerized and manual, to handle daily transactions and infrequent tasks.
- Handle cash transactions responsibly, including receiving payments via cash, checks, and credit cards, while providing correct change.
- Review and accommodate reservations with special requests, ensuring proper room assignments.
- Understand hotel pricing structures, discounts, and applicable procedures.
- Be proficient in reservation processes, including same-day bookings, and adhere to cancellation and relocation policies as required.
Located conveniently for both leisure and business travelers, this hotel offers easy access to local attractions and corporate offices, ensuring a comfortable stay with exceptional service from our dedicated staff. Guests can utilize the on-site Business Center and host meetings in one of the multiple meeting rooms available.
Candidate Profile
Desired Attributes
- Strong work ethic and proactive attitude.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
- A collaborative spirit, thriving in a team environment focused on delivering outstanding guest experiences.
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