Housekeeping Operations Coordinator

5 days ago


Miami, United States Four Seasons Hotels Limited Full time

About Four Seasons Hotels Limited:

Four Seasons Hotels Limited is a leading luxury hospitality company that operates a global portfolio of hotels and resorts. Our mission is to provide exceptional guest experiences through a commitment to luxury, service, and quality.

About the Role:

The Housekeeping Coordinator plays a vital role in ensuring the smooth operation of the Housekeeping department at Four Seasons Hotel at The Surf Club. Reporting to the Director of Housekeeping, the Coordinator is responsible for answering all Housekeeping telephone calls, facilitating the operating efficiency of the department, and ensuring that guest rooms and public areas are cleaned to exacting standards.

Key Responsibilities:

  • Answer all Housekeeping incoming telephone calls and direct requests properly to ensure maximum operating efficiency of the department.
  • Conduct self in a professional manner at all times, adhering to established standards of conduct and house rules, fire regulations, and department procedures and policies.
  • Dress in issued uniforms and maintain a neat, clean, and tidy appearance at all times.
  • Report to shift on time and be aware of schedule at all times, notifying the supervisor in adequate time if unable to attend work.
  • Assist with stripping, cleaning, and inspecting rooms as needed based on operational needs.
  • Manage all arrival rooms to minimize guest wait time and ensure all guest service times are honored.
  • Complete glitch reports and immediately alert the supervisor for follow-up.

Requirements:

  • At least 1 year of experience in a similar position within the hospitality industry, with previous housekeeping or supervisory experience preferred.
  • Strong organizational and communication skills.
  • Computer literate in Microsoft Word and Excel.

What We Offer:

  • Competitive salary, wages, and comprehensive benefits package.
  • Excellent training and development opportunities.
  • Complimentary accommodation at other Four Seasons Hotels and Resorts.
  • Complimentary dry cleaning for employee uniforms.
  • Complimentary employee meals.


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