Insurance Customer Service Representative

1 week ago


Lemont, Illinois, United States Adam Webber - State Farm Agent Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as an Office Representative at Adam Webber - State Farm Agent. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and driving the growth of our insurance agency.

Responsibilities
  • Establish and maintain strong relationships with customers, providing personalized service and support as needed.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Use a customer-centric approach to educate customers about insurance options and provide recommendations tailored to their needs.
  • Collaborate with other team members to ensure seamless communication and coordination with customers.
  • Stay up-to-date on industry developments and product offerings to provide expert advice and guidance to customers.
Qualifications
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Proven ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Strong problem-solving skills and ability to think critically in resolving customer issues.
  • Ability to work independently and as part of a team, with a focus on delivering exceptional customer service.
Benefits
  • Competitive salary and commission structure for sales and service performance.
  • Opportunities for professional growth and development within our agency.
  • Comprehensive benefits package, including health insurance and 401(k) matching.
  • Paid time off and flexible scheduling to support work-life balance.


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