Solvents Customer Service Specialist

7 hours ago

Lemont, Illinois, United States CITGO Petroleum Corporation Full time
About the Role

CITGO Petroleum Corporation is seeking a highly skilled Solvents Customer Service Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our Solvents customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Analyze and process Solvents customer orders from receipt to invoice, utilizing various software applications including SAP, Corcentric, EDI, customer web portals, PROS, Salesforce, and LIS.
  • Interface with transportation, credit, pricing, tax, operations, and master data departments as needed to process orders as expected by the customer.
  • Assure that all holds have been resolved in a timely manner to prevent the customer from having an extended lead time or delivery issue.
  • Maintain customer profiles and records, including customer shipping instructions in SAP.
  • Review and submit new customer set-up paperwork to on-board a new customer and/or new location for an existing customer.
Requirements
  • Three years of customer service experience with a bachelor's degree or five years of experience without a college degree.
  • SAP experience preferred or other ERP system.
  • Excel proficiency.
  • Excellent written and verbal communication skills.
  • Strong decision-making skills.
  • Ability to manage workloads and meet deadlines.
  • Demonstrate problem-solving and decision-making proficiency.
  • Adapt to change effectively.
  • Ability to balance multiple responsibilities.
  • Organizational skills.
  • Outstanding interpersonal skills.
What We Offer
  • Remote work options available for eligible positions.
  • 9/80 work schedule option (where applicable).
  • Annual vacation incentive hours of additional pay for eligible employees.
  • Paid vacation time.
  • Company-paid holidays.
  • Caregiver leave.
  • Excellent 401(k) match.
  • Pension plan.
  • Company-paid sick leave and long-term disability.
  • Medical, dental, and vision plans; FSA and HSA options.
  • Company-paid life insurance for active employees.
  • Healthy rewards program.
  • Service awards program.
  • Educational assistance plan.
  • Dependent children scholarships.
  • Reimbursement for gym membership.
  • Employee discount programs.
  • On-site health clinic (select locations).
  • On-site cafeteria (select locations).
  • On-site credit union and ATM (corporate office only).
  • On-site fitness center (select locations).
Equal Employment Opportunity

CITGO Petroleum Corporation is an equal employment opportunity employer and welcomes applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

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