Insurance Customer Service Representative

4 hours ago


Lemont, Illinois, United States Adam Webber - State Farm Agent Full time
Job OverviewAs a key member of the Adam Webber - State Farm Agent team, you will play a vital role in delivering exceptional customer experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit for this role. You will be responsible for resolving customer inquiries, collaborating with other agency team members, and anticipating the needs of the community members you support.

We are seeking a dedicated and customer-focused individual who is eager to grow with our team. If you are a strong communicator with a passion for delivering exceptional customer service, we encourage you to apply.

Key Responsibilities
  • Establish and maintain strong customer relationships through prompt, accurate, and friendly service.
  • Provide expert guidance on insurance options, answering customer inquiries and addressing their needs in a timely and professional manner.
  • Use a customer-centric approach to educate customers about insurance products and services, identifying opportunities to meet their needs and exceed their expectations.
  • Collaborate with other team members to ensure seamless communication and efficient service delivery.
  • Continuously strive to ensure customers are thoroughly protected and satisfied with their insurance experience.

Requirements
  • Dedication to delivering exceptional customer service.
  • Excellent communication and interpersonal skills to effectively relate to customers and team members.
  • Ability to work proactively in problem-solving and identify opportunities to improve customer experiences.

Benefits
  • Competitive salary and commission structure for coverage upgrades, add-ons, and new policy sales.
  • Opportunities for growth and advancement within our office.
  • Paid time off and vacation days.
  • Health insurance benefits.
  • 401(k) matching benefit.


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