Customer Experience Specialist

3 days ago


Los Alamitos, California, United States Marriott Full time
Job Overview

As a Guest Service Expert at Residence Inn by Marriott, you will be part of a dynamic team that focuses on delivering exceptional service to our guests. We are seeking a highly motivated and customer-focused individual who can provide outstanding service in a fast-paced environment.

About the Role

We are looking for a Guest Service Expert who can take the initiative to deliver a wide range of services to make sure our guests have an unforgettable experience. This includes setting tables, communicating with the kitchen, interacting and serving guests, and cleaning work areas and supplies. As a Guest Service Expert, you will be on your feet and moving around, managing the menu, and taking a hands-on approach to work.

Key Responsibilities
  • Provide exceptional customer service to guests
  • Set tables, communicate with the kitchen, and interact with guests
  • Clean work areas and supplies
  • Manage the menu and perform other related tasks

Requirements
  • High school diploma or equivalent
  • Less than 1 year of related work experience
  • No supervisory experience required

Benefits
  • $22.25 per hour
  • 401(k) plan
  • Earned paid time off and/or sick leave
  • Stock purchase plan
  • Discounts at Marriott properties
  • Commuter benefits
  • Employee assistance plan
  • Childcare discounts and other wellness benefits


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