Food and Beverage Support Staff

2 weeks ago


Miami, United States Crew Life at Sea Full time

Job Overview:

POSITION SUMMARY / ESSENTIAL FUNCTIONS
The Dining Service Assistant reports directly to the Assistant Restaurant Manager.

This role involves supporting a waiter in delivering food and beverage service for a designated station or team within the dining establishments.

The position will rotate through various service areas as assigned by management.

The Dining Service Assistant is responsible for ensuring that guests receive courteous, prompt, and efficient service in accordance with company standards.

Assist in achieving departmental goals for guest satisfaction and food and beverage revenue by adhering to established service strategies and maximizing up-sell opportunities.

Additional duties may be assigned as necessary.

The omission of specific tasks does not prevent the supervisor from assigning related responsibilities.

Familiarity with the Safety and Environmental Protection Policy and the SEMS is required, along with adherence to relevant policies and procedures.

Ensure that the assigned station is adequately prepared with the necessary china, glassware, silverware, and mis-en-place before service begins.

Follow the sequence of service for food and beverage and adhere to the guidance of the Waiters to ensure timely service to guests.

Address any service or product issues that may arise to guarantee guest satisfaction within the assigned area.

Ensure that the assigned station is properly cleaned and set up at the conclusion of the meal period, and that all assigned side-work is completed.

Additional responsibilities may include managing non-cooking buffet action stations (e.g., carving station, dessert station).
Deliver food and beverage orders to guest accommodations following company procedures.
Provide amenities to guest accommodations.
Assist with private events and functions.
Handle guest phone orders in accordance with established protocols.
Clear service trays from guest accommodations, corridors, and pantries promptly.

QUALIFICATIONS / REQUIREMENTS

A minimum of two years of experience as a front waiter with fine dining and banquet service experience in any of the following environments: 3 Star or 4 Star land-based hotel/resort; independent restaurant with at least 180 seats; or previous shipboard experience in a similar role is required.

A minimum of two years of experience in selling and serving wine and other beverage products is required.
Intermediate to advanced level English verbal and written communication skills, including proper grammar usage, are essential.

ATTRIBUTES
A passion for hospitality and a commitment to customer service.
Must maintain a professional appearance and uphold good hygiene standards.
Respect for all colleagues and guests.
Take pride in your work by fostering positive energy, excitement, and enjoyment.
Availability to work 7 days a week.
Exhibit positive behaviors; smiling, politeness, and courtesy.
Ability to build camaraderie with team members.
Capacity to live in close quarters and share limited space with other cabin-mates.

EDUCATION
A high school diploma, secondary education degree, or equivalent is mandatory.
Courses or training in safety, environmental, public health, and sanitation regulations and procedures are required.



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