Automotive Service Consultant

2 weeks ago


Schaumburg, Illinois, United States Castle Volkswagen of Schaumburg Full time
Castle Volkswagen of Schaumburg is seeking a dedicated Automotive Service Consultant to enhance our team. We prioritize providing an exceptional customer experience daily, fostering a supportive and engaging atmosphere where you can excel. If you possess the relevant qualifications that would make you a valuable asset to our organization, we encourage you to consider this opportunity.

What We Provide
  • 401(K) with a 3% employer contribution
  • Comprehensive Medical and Dental coverage (50% employer-paid premium)
  • Optional Benefits (Vision, Life, Accident, Critical Illness, Disability, and more)
  • Paid Time Off
  • Discounts on employee vehicle purchases
  • Flexible scheduling
  • Opportunities for career growth
Key Responsibilities
  • Manage service orders and the flow of the Drive Lane, ensuring customers receive prompt, courteous, and effective assistance
  • Take charge of the customer experience by completing additional tasks that help the dealership leave a positive impression
  • Provide concierge-level support for all customer inquiries, whether by phone or in person, to ensure seamless service
  • Guarantee that technicians' time is consistently allocated to service customers
  • Efficiently distribute work among technicians
  • Address technical inquiries regarding vehicle issues, warranties, services, and repairs
  • Maintain Customer Success Index at or above company benchmarks
  • Assist in diagnosing vehicle issues; order necessary parts and tools
  • Oversee warranty claims administration and provide training and supervision within the service department
  • Reinforce company policies and adhere to established standards
  • Encourage compliance with relevant laws and regulations
  • Foster positive relationships with manufacturers and promote good employee relations
Required Qualifications
  • Organized and approachable demeanor
  • Proven ability to lead and manage others
  • Strong time management capabilities
  • Excellent communication skills with customers
  • Professional and well-groomed appearance
  • Consistent track record of service and sales achievements
  • Strong history of positive customer satisfaction outcomes
  • Team-oriented and self-driven
  • Able to work independently with minimal supervision
  • Valid driver's license and clean driving record
We are in search of qualified individuals who are ready to embark on their career journey with our team.

We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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