Medical Records Supervisor

2 days ago


Cleveland, Ohio, United States MRO Full time

Job Summary:

The Area Supervisor is a key member of the MRO team, responsible for overseeing the daily operations of the Release of Information (ROI) Specialists at client sites. This role requires strong leadership and communication skills to ensure seamless workflow, quality standards, and compliance with client policies and regulations.

Key Responsibilities:

  • Manage workflow among on-site employees to maximize productivity and quality standards.
  • Adjust work assignments as needed to cover peak periods, leave, and vacancies.
  • Provide coverage in case of backlogs, illness, vacation, or leave of absence of ROI Specialists.
  • Perform Quality Assurance monitoring of work performance for ROI Specialists.
  • Conduct productivity and work performance reviews for ROI Specialists in accordance with MRO/customer policies and procedures.
  • Monitor performance and provide performance feedback for ROI Specialists.
  • Manage employee schedules and approve bi-weekly payroll, including approval of PTO requests.
  • Promote a positive self-image of MRO by treating patients, co-workers, and medical center personnel with courtesy and respect.
  • Provide support to the Area Manager as needed.

Requirements:

  • High School Diploma/GED required.
  • Bachelor's and/or Associates Degree in Health Information Management, Business Administration, or a health-related field preferred.
  • Years of supervisory/management experience in an acute care setting.
  • Knowledge of HIPAA privacy information standards required.
  • Excellent written communication and interpersonal skills.
  • Proficiency in Microsoft Office Applications required.

Physical Requirements:

  • Position requires standing, sitting, and lifting up to pounds.
  • Position is performed in office and hospital settings.
  • Valid Driver's license and ability to travel to client sites.


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