Leading Literacy Expert and Curriculum Strategist
4 weeks ago
We are an innovative education technology company dedicated to providing effective, research-backed literacy solutions for teachers and students in grades 3-12. Our mission is to deliver engaging, rigorous, and personalized literacy instruction for every student, every day.
Job DescriptionAs a seasoned Literacy Coach and Curriculum Partner, you will drive the growth of partner engagement and usage to achieve great student outcomes. You will partner with clients to create and execute personalized literacy plans, provide expert literacy resources, and develop custom best practice materials. This is an on-site, field-based / work-from-home position, requiring regular travel to local and regional locations.
Responsibilities- Manage a small, local team in the Louisville area
- Manage onboarding process for school leaders and educators, driving successful adoption of the ThinkCERCA platform
- Collaborate with district teams and our learning science team to develop custom materials for Louisville educators
- Act as customer advocate, ensuring area educators' product and content requirements are communicated to ThinkCERCA teams
- Ensure customer engagement through proactive professional learning opportunities, classroom visits, outreach, and training
- Provide high levels of support to ensure optimal user experience
- Drive and manage key metrics related to implementation, partner satisfaction, partner engagement, and expansion opportunities
- Support organization of online and in-person events to drive user engagement and fidelity to school and district adoptions
- Develop and maintain long-term relationships with district leaders, school leaders, and classroom-based educators
- Support projects focused on identifying opportunities for growth and innovating to provide the right tools and processes for customer success
- 3-12th grade literacy knowledge
- 5+ years of experience in teaching ELA (preferably a diverse range of students)
- Curriculum Development experience
- District level or school level leadership experience a plus
- Excellent communication and presentation skills
- Highly organized, self-directed, and process-oriented with excellent analytical and pragmatic problem-solving abilities
- Strong interpersonal skills
- Ability to diagnose customer needs and challenges, and translate those needs into actionable solutions
- Demonstrated service-delivery experience with educational SaaS solutions
- 5+ years experience preferred in K-12/EdTech in Client Services and/or Customer Success and/or school district instructional or administration roles
Based on location and experience, the estimated salary for this position is between $70,000 - $100,000 per year, depending on qualifications and performance.
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