Visual Merchandising Team Lead

4 days ago

Louisville, Kentucky, United States Follett Full time
Job Description

Follett, a leading provider of education technology, services, and print and digital content, seeks a skilled Visual Merchandising Team Manager to oversee the General Merchandise department at a large store. This role involves managing employee activities to meet financial and marketing objectives, coordinating sales promotions, and assisting customers with product selection.

Key Responsibilities:

  • Supervise employees, including assigning and evaluating work, interviewing, hiring, and training new employees.
  • Manage Return-to-Vendor (RTV) receiving and scanning processes.
  • Assist customers in finding products and provide exceptional customer service.
  • Manage special orders and notify customers.
  • Partner with other store staff and campus organizations to create and maintain a Hassle-Free customer service culture.
  • Conduct daily store walkthroughs to ensure proper stock levels, inventory placement, and customer service levels.
  • Manage in-store merchandise display and create displays in compliance with company standards.
  • Execute Home Office-initiated markups and markdowns, analyze financial reports, process purchase orders, and approve invoices.
  • Partner with the Store Manager to execute promotions and sales and ensure proper inventory levels.
  • May perform website maintenance and fill orders, maintain price accuracy, and merchandise availability on the store website.
  • Respond to customer questions and issues, resolving escalated issues as necessary.
  • May manage the store in the Store Manager's absence or occasionally supervise other departments.
  • May open or close the store.

Additional Location-Specific Duties:

  • In-venue athletic sales
  • Multiple offsite locations set up during home sporting events
  • NCAA merch sales when hosting conference regionals, sectionals, and/or finals for various sports
  • Work closely with U of L Athletics on venue set up and coordinating with store team on scheduling and location set up around stadiums

Requirements:

  • 3-5 years of relevant experience
  • Bachelor's degree or equivalent
  • 3-5 years of retail supervisory experience; computer literacy
  • Strong communication skills (verbal and written) are required
  • Previous supervisory/management experience is required
  • General computer skills

Benefits:

  • Medical, Dental, & Vision
  • Voluntary Insurance plans
  • 401k + 100% company match (up to 4%)
  • 80 hours vacation + sick days
  • 10 paid company holidays
  • Quarterly Bonus Plan

Follett is an Equal Opportunity Employer and considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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