Customer Service Representative
2 weeks ago
As a Customer Service Representative at S&T Bancorp, you will be responsible for providing exceptional customer service to our clients. This role involves operating a customer service window, handling various transactions, and resolving customer issues in a timely and efficient manner.
Key Responsibilities
Develop a strong knowledge of bank policies and procedures
Maintain a balancing rate of 85% in accordance with Retail Policies and Procedure manual
Provide exceptional customer service as expected in the Customer Insight surveys
Utilize computer systems to properly identify customers, verify authenticity of transactions, and complete required steps to protect customers and the bank from fraud
Accept deposits, verify endorsements, and issue receipts
Assist in ATM balancing & settlement, where applicable
Requirements
High school diploma or equivalent basic academic education
One to two years general experience and successful completion of the retail training program
Strong interpersonal skills and ability to work independently and as a team player
Physical Demands
Operates a keypad device: 70% of the day
Operates electronic equipment: 10% of the day
Operates office equipment: 10% of the day
Standing is required 2 hours per day in a straight position
Sitting is required 5 hours per day in a leaning position
Routinely lifts up to 10 lbs., 2 times per day
Maximum lift is 20 lbs., one time per day
Must be able to occasionally lift and/or move up to 50 lbs.
Use of manual dexterity skills for typing and data entry up to 40% of the business day
Specific vision requirements include close vision of 18"-20" for computer work
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
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