Customer Service Representative
2 weeks ago
As a Customer Service Representative at S and T Bank, you will be responsible for providing exceptional customer service to our clients. This role involves operating a customer service window, suggesting solutions and options to customers, and resolving customer problems/issues/concerns in an accurate and efficient manner.
Key Responsibilities
• Develop a working skill set, a strong knowledge of policies and procedures, and bank products/services available to customers.
• Establish accuracy and balancing skills by maintaining a balancing rate of 85% in accordance with Retail Policies and Procedure manual.
• Demonstrate knowledge of Consumer Bank Customer Service Standards & offer each customer exceptional customer service as expected in the Customer Insight surveys, scored by Avannis.
• Apply a combination of knowledge of the computer systems, service skills, product knowledge and knowledge of policies and procedures to successfully execute operational excellence with operation of a customer service window in an efficient and accurate manner and providing exceptional customer service on a variety of transactions.
Physical Demands
• Operates a keypad device: 70% of the day;
• Operates electronic equipment: 10% of the day;
• Operates office equipment: 10% of the day;
• Standing is required 2 hours per day in a straight position;
• Sitting is required 5 hours per day in a leaning position;
• Routinely lifts up to 10 lbs., 2 times per day;
• Maximum lift is 20 lbs., one time per day;
• Must be able to occasionally lift and/or move up to 50 lbs.
Requirements
• Requires a high school diploma or equivalent basic academic education;
• One to two years general experience and the successful completion of the retail training program.
Equal Opportunity Employer
S and T Bank is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. We are committed to providing a work environment that is free from discrimination and harassment. We are an affirmative action employer and provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other protected characteristic.
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