Director of Global Event Operations

1 day ago

Reston, Virginia, United States American Conference Institute Full time
About the Role

We are seeking a highly skilled and experienced Director of Global Event Operations to join our team at American Conference Institute (ACI). As a key member of our operations team, you will be responsible for planning and executing our global events, ensuring exceptional attendee experiences and driving business growth.

Key Responsibilities
  • Lead the planning and execution of our global event calendar, managing budgets and logistics to deliver high-quality events.
  • Develop and implement strategies to enhance attendee experiences, including customized event concepts and logistics.
  • Provide strategic direction and mentorship to key staff members, fostering a high-performing and motivated team.
  • Recruit, hire, train, and onboard new team members in our remote environment.
  • Investigate and recommend suppliers, event concepts, and cost proposals, executing approved plans effectively.
  • Design and execute conferences and events that align with industry producers' goals, aiding in achieving revenue targets.
  • Ensure financial efficiency by optimizing expenses and negotiating contracts with multiple suppliers.
  • Coordinate internal teams and external suppliers to ensure seamless event execution.
  • Work with the Marketing Department to attract top clients and with the Sponsorship Department to ensure high exhibitor satisfaction.
  • Establish and recommend event policies that comply with regulatory standards.
  • Ensure that staff maintain high client service levels and relevant industry certifications.
  • Ensure all events consistently reflect C5's branding and messaging.
  • Evaluate current processes for Events team, develop checks and balances, strive for continuous improvement, efficiencies, and evolution of systems.
Requirements
  • Minimum of 10 years in event planning, including at least 5 years in team management, preferably in a corporate setting.
  • Recent experience in negotiating and contracting with venues, decorators, and AV providers, particularly in a post-COVID environment.
  • At least 3 years of experience managing event logistics and troubleshooting on virtual platforms.
  • University degree in business is preferred, with industry-specific certifications such as CMP, CMM, or CSEP.
  • Proven ability to lead and manage a large team of event staff in a dynamic, high-pressure, virtual environment.
  • Strong skills in negotiating contracts up to and above $100,000+ and a solid understanding of accounting principles.
  • Excellent English writing skills; proficiency in French and Spanish is an asset.
  • Willingness to work evenings and weekends and the ability to travel internationally, sometimes on short notice.
About ACI

American Conference Institute (ACI) is a leading provider of business intelligence and professional development opportunities. We are committed to delivering exceptional events and experiences that meet the needs of our clients and attendees.

We value diversity and promote equal opportunities for all applicants. We are an equal opportunity employer and welcome applications from qualified candidates from diverse backgrounds.

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