Customer Service Ambassador

3 days ago


Durham, North Carolina, United States Nothing Bundt Cakes - DurhamChapel Hill Full time
Job Overview

The Nothing Bundt Cakes - Durham/Chapel Hill is seeking a motivated and friendly Guest Service Representative to create a warm and welcoming environment for our guests. As a key member of our team, you will be responsible for providing exceptional customer service, selling our delicious cakes, and ensuring a memorable experience for our guests.

Key Responsibilities
  • Greets guests with genuine warmth and enthusiasm to determine their interests and needs.
  • Maintains strong product knowledge to educate guests on cake options, pricing, and promotions.
  • Suggests complementary merchandise to complete a celebration.
  • Processes guest orders efficiently and accurately.
  • Replenishes cake display cases to ensure a strong visual presentation.
  • Assists with cake decorations and packaging supplies as needed.
  • Complies with health and safety guidelines and company policies.
  • Maintains a consistent work attendance and punctuality record.
Requirements
  • Exhibits high energy interpersonal skills and a positive attitude.
  • Enjoys interacting with diverse people and providing a superior guest experience.
  • Can perform multiple tasks simultaneously while maintaining attention to detail.
  • Has the ability to understand and carry out verbal and written instructions.
  • Is comfortable with new technology and can operate a point-of-sale system.
  • Has the capacity to stand for extended periods and work in a fast-paced environment.


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