Customer Service Ambassador

1 week ago


Durham, North Carolina, United States Hendrick Automotive Group Full time
Job Summary

We are seeking a highly skilled Customer Service Ambassador to join our team at Hendrick Automotive Group. As a key member of our sales department, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.

About the Role

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will be responsible for managing the front desk, answering phone calls, and directing customers to the appropriate person or department.

You will also be responsible for maintaining accurate records, reconciling data entry, and performing other administrative tasks as needed. A strong attention to detail and organizational skills are essential for this role.

Responsibilities
  • Manage the front desk and provide exceptional customer service to all guests
  • Answer phone calls and direct customers to the appropriate person or department
  • Maintain accurate records and perform data entry
  • Reconcile data entry and ensure accuracy
  • Perform other administrative tasks as needed
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent
  • Excellent communication and interpersonal skills
  • The ability to work effectively in a fast-paced environment
  • A strong attention to detail and organizational skills
  • Intermediate skills in Microsoft Office Products
Preferred Qualifications

Prior experience in customer service or a related field is preferred. Additionally, knowledge of dealership management systems and web-based applications is a plus.

Work Environment

This role is based in a fast-paced showroom or outdoor sales lot environment. You will be required to stand for long periods, move around frequently, and use heavy equipment (if necessary).

Salary Estimate

The estimated salary for this role is $45,000 - $60,000 per year, depending on experience and qualifications.

About Hendrick Automotive Group

Hendrick Automotive Group is a leading automotive retailer with a commitment to excellence and customer satisfaction. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.



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