Hospitality Guest Services Associate
1 week ago
Position Overview: The Guest Services Associate is essential in providing an outstanding experience for every visitor at our establishment. This role encompasses welcoming guests, managing room assignments, and addressing unique requests to ensure a flawless stay. Availability during weekends is necessary for either morning or evening shifts. Additionally, consistent punctuality is rewarded with an additional $1 per hour.
Compensation:$14 - $16 per hour
Key Responsibilities:- Welcome and assign accommodations to guests.
- Address special requests and guarantee guest satisfaction throughout their visit.
- Manage reservations and room allocations.
- Exhibit proficiency in hotel management software.
- Process guest bookings, including cancellations.
- Deliver exceptional customer service and promote room upgrades and amenities.
- Resolve guest concerns promptly while ensuring their privacy.
- Maintain an accurate cash drawer and communicate effectively with various departments.
- Document incidents and adhere to established protocols.
- Uphold a professional appearance and demeanor consistently.
- Perform additional duties as assigned.
Become a part of the team at Best Western Plus Grant Creek Inn. Our welcoming hotel provides a variety of amenities, including an indoor pool, sauna, fitness center, and complimentary breakfast. We are dedicated to creating a friendly environment and delivering exceptional service to all our guests.
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Food Service Associate
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Housekeeping Associate
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Guest Services Representative
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Guest Services Representative
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Guest Services Representative
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Customer Service Agent for Hospitality
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