Enrollment Specialist III

3 weeks ago

Santa Fe Springs, California, United States Kaiser Permanente Full time
Job Summary:

This position is responsible for attending employer, community, and open enrollment events on an on-call basis to educate members and prospects on KP products. The Enrollment Specialist III will deliver formal presentations to employees and prospective members, independently monitor and report on enrollment performance data and discrepancies, and serve as an informational resource for sales and account management teams on KP health plans and benefit offerings. The role requires utilizing comprehensive foundational knowledge of KP health plans and benefit offerings to facilitate formal, stand-up presentations to prospective members and resolving customers' standard and non-standard questions and concerns about benefits and services.

Key Responsibilities:
  • Pursue effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listen to, seek, and address performance feedback; provide mentoring to team members. Pursue self-development; create plans and take action to capitalize on strengths and develop weaknesses; influence others through technical explanations and examples. Adapt to and learn from change, challenges, and feedback; demonstrate flexibility in approaches to work; help others adapt to new tasks and processes.
  • Complete work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensure all procedures and policies are followed; leverage an understanding of data and resources to support projects or initiatives. Collaborate cross-functionally to solve business problems; escalate issues or risks as appropriate; communicate progress and information. Support, identify, and monitor priorities, deadlines, and expectations. Identify, speak up, and implement ways to address improvement opportunities for team.
  • Contribute to a positive customer experience by implementing standard and non-standard protocols to build new and leverage existing relationships with brokers, channels, and customers to demonstrate value and build commitment independently. Gather data on standard and non-standard customer needs, and identify solutions linking KP mission, vision, and values, key quality measures, key care management initiatives, and current services initiatives independently. Utilize comprehensive foundational knowledge of product, service, and ratings to respond to, encourage, and educate customers, brokers, and consultants about added services and product enhancements in standard and non-standard situations. Identify and escalate service failure trends or process improvement opportunities to team and managers to better meet customer needs.
  • Facilitate the enrollment and implementation process by conducting local and regional enrollment meetings to win new and retain current customers. Apply standard and non-standard protocols to serve as an advocate for customer needs during the membership enrollment and implementation process independently. Support efforts across teams in the overall implementation or renewal process of health plan membership, including research, presentation, preparation, reporting, and training coordination independently.
  • Contribute to the development of sales strategy by designing plans for new products, benefits offerings, or pricing models to address customer needs independently. Utilize comprehensive foundational knowledge of health care market to analyze industry trends, and competitor products, offerings, and pricing models to provide lessons learned and strategic recommendations independently. Execute an account plan to meet standard and non-standard business objectives for membership, revenue, and margin. Collect and analyze performance data to inform account strategy and identify and escalate potential issues. Utilize marketing and technical resources to achieve account plan objectives.
  • Contribute to sales goal attainment by collaborating with the team to find new opportunities to grow customer base to new or growing markets. Maintain the prospect database and targeted prospect profiles to inform strategic planning. Collaborate within the team to contribute to product and plan design, quote, and Request for Proposal (RFP). Provide standard and non-standard recommendations to the team to inform forecasting and pricing independently. Implement standard and non-standard protocols to increase cross-sell and up-sell opportunities.
Requirements:
  • Bachelor's degree in Marketing, Finance, Business Administration, or related degree AND two (2) years of experience in marketing, business development, managing business-to-business relationships, or directly related field OR minimum five (5) years of experience in marketing, business development, managing business-to-business relationships, or a directly related field.
Preferred Qualifications:
  • Two (2) years of experience in the health insurance industry.
  • Two (2) years of experience in health plan enrollment or a directly related field.

  • Enrollment Specialist III

    2 months ago

    Santa Fe Springs, California, United States Kaiser Permanente Full time

    Job Summary:Kaiser Permanente is seeking a highly skilled Enrollment Specialist III to join our team. As a key member of our enrollment team, you will be responsible for attending employer, community, and open enrollment events to educate members and prospects on our health plans. You will also be responsible for delivering formal presentations to employees...

  • Enrollment Specialist III

    2 months ago

    Santa Fe Springs, California, United States Kaiser Permanente Full time

    Job Summary:In addition to the responsibilities listed below, this position is also responsible for attending employer, community, and open enrollment events on an on-call basis to educate members and prospects on KP products; delivering formal presentations to employees and prospective members; independently monitoring and reporting on enrollment...

  • Enrollment Specialist III

    2 months ago

    Santa Fe Springs, California, United States Kaiser Permanente Full time

    Job Summary:In addition to the responsibilities listed above, this position is also responsible for attending employer, community, and open enrollment events on an on-call basis to educate members and prospects on Kaiser Permanente products; delivering formal presentations to employees and prospective members; independently monitoring and reporting on...

  • Economic Development Specialist III

    3 weeks ago

    Santa Ana, California, United States City of Santa Ana, CA Full time

    Economic Development Specialist III Job DescriptionThe City of Santa Ana, CA is seeking a highly skilled Economic Development Specialist III to join our team. As a key member of our Economic Development Division, you will play a crucial role in promoting economic growth and development within our community.Key Responsibilities:Direct and coordinate economic...

  • Care Coordinator III, Addiction Specialist

    4 weeks ago

    Santa Ana, California, United States Orangewood Foundation Full time

    Job Title: Care Coordinator III, Addiction SpecialistOrangewood Foundation is seeking a highly skilled Care Coordinator III, Addiction Specialist to join our team. As a key member of our multidisciplinary team, you will play a vital role in supporting participants in their recovery journey, helping them navigate legal, social, and substance-related...

  • Materials Management Specialist III

    4 weeks ago

    Santa Maria, California, United States Dignity Health Full time

    Job SummaryMarian Regional Medical Center is seeking a highly skilled Materials Management Specialist III to join our team. As a key member of our Materials Management department, you will be responsible for ensuring the efficient and effective management of medical equipment and supplies.Responsibilities Disinfect medical equipment and procedure carts...

  • Surgical Specialist III

    3 weeks ago

    Santa Barbara, California, United States Cottage Health Full time

    About the Role:Cottage Health is seeking a skilled Surgical Technician III to join our team. As a Surgical Technician III, you will be responsible for promoting a team effort toward excellence in patient care and efficiency by assisting and anticipating perioperative patient care needs.Key Responsibilities:Assist and anticipate perioperative patient care...

  • Technical Security Specialist III

    3 weeks ago

    Santa Clara, California, United States Saransh Full time

    Job SummarySaransh is seeking a highly skilled Technical Security Specialist III to join our team. The ideal candidate will have a strong background in application and product security, with a focus on cloud native services and DevSecOps concepts.Key ResponsibilitiesPartner with various stakeholder groups to promote a culture of security and ensure products...

  • Document Control Specialist III

    4 weeks ago

    Santa Ana, California, United States HNTB Full time

    About the RoleWe are seeking a highly organized and detail-oriented Document Control Specialist III to join our team at HNTB. In this role, you will be responsible for administering the document lifecycle for engineering and construction documents, implementing document control best practices, and developing customized SharePoint sites.Key...

  • Business Development Specialist

    4 weeks ago

    Santa Fe Springs, California, United States Prime Tech Enterprises Full time

    Prime Tech Enterprises: A Customer Acquisition and Sales Strategy FirmWe are a customer acquisition and sales strategy firm dedicated to helping our clients achieve rapid and sustainable growth in the Southern California area. Our team specializes in delivering strategic solutions that drive direct customer enrollment and engagement, ensuring our clients...

  • Plumber III Maintenance Specialist

    4 weeks ago

    Santa Ynez, California, United States Chumash Enterprises Full time

    Job SummaryWe are seeking a highly skilled Plumber III Maintenance Specialist to join our team at Chumash Enterprises. As a key member of our facilities maintenance team, you will be responsible for ensuring the smooth operation of our plumbing systems, including heating, water, and drainage systems.Key ResponsibilitiesPerform advanced preventative...

  • Water Supply Operations Specialist

    4 weeks ago

    Santa Fe Springs, California, United States American States Water Full time

    Job SummaryWe are seeking a highly skilled Water Supply Operator III to join our team at American States Water. As a key member of our water supply operations team, you will be responsible for ensuring the safe and efficient operation of our water supply systems.Key ResponsibilitiesOperate and maintain water supply systems, including pumps, valves, and...

  • Water Supply Operations Specialist

    4 weeks ago

    Santa Fe Springs, California, United States American States Water Full time

    Job SummaryThe Water Supply Operator III is a critical role within the American States Water team, responsible for ensuring the safe and efficient operation of our water supply systems. This position may be designated as a Shift Operator per California State Water Resources Control Board (SWRCB) definition and works under the general direction of the Water...

  • Surgical Specialist III

    4 weeks ago

    Santa Barbara, California, United States Cottage Health Full time

    About the Role:Cottage Health is seeking a highly skilled Surgical Technician III to join our team. As a Surgical Technician III, you will be responsible for promoting a team effort toward excellence in patient care and efficiency by assisting and anticipating perioperative patient care needs.Key Responsibilities:Assist and anticipate perioperative patient...

  • Neurodiagnostic Technologist III

    3 weeks ago

    Santa Barbara, California, United States Cottage Health Full time

    Job SummaryCottage Health is seeking a highly skilled Neurodiagnostic Technologist III - Intraoperative Neuromonitoring Specialist to join our team. As a key member of our neurodiagnostic team, you will be responsible for developing, directing, and performing standard and advanced diagnostic testing procedures, including electroencephalograms (EEG), nerve...

  • Behavioral Health Specialist

    3 weeks ago

    Santa Fe Springs, California, United States DV Therapy Full time

    Job Summary: DV Therapy is seeking a qualified Behavioral Health Technician to provide in-clinic Applied Behavioral Analysis (ABA) services to children, youth, and young adults with Autism Spectrum Disorder or other developmental disabilities.Key Responsibilities:Work directly with children with special needs in our ABA Clinic.Utilize ABA...

  • Transportation Specialist

    3 weeks ago

    Santa Barbara, California, United States Front Porch Communities and Services Full time

    Essential Duties and ResponsibilitiesThe Transportation Specialist will be responsible for driving a bus, van, or car to transport residents and guests to local or distant points according to a scheduled time.Key tasks include regulating heating, lighting, and ventilating systems for resident comfort, inspecting the vehicle daily, ensuring it is in good...

  • Client Services Telecommunications Representative

    3 weeks ago

    Santa Fe Springs, California, United States Prime Tech Enterprises Full time

    We are Prime Tech Enterprises, a sales and client management firm dedicated to delivering exceptional solutions to our clients. We specialize in sales and customer acquisition, striving to provide unmatched service and results for our exclusive clients. As we continue expanding our operations, we seek a motivated and customer-focused individual to fill the...

  • Part Time Autism ABA Behavior Specialist

    3 weeks ago

    Santa Fe Springs, California, United States DV Therapy Inc Full time

    Job Summary:DV Therapy Inc is seeking a qualified Part Time Autism ABA Behavior Technician to provide in-clinic Applied Behavioral Analysis (ABA) services to children, youth, and young adults with Autism Spectrum Disorder or other developmental disabilities.Key Responsibilities:Utilize ABA strategies/techniques to reduce challenging behaviors and teach...

  • Physical Therapist III, Home Health Specialist

    4 weeks ago

    Santa Clara, California, United States Sutter Health Full time

    Job Summary: We are seeking a highly skilled Physical Therapist III to join our Home Health team at Sutter Health. As a key member of our team, you will be responsible for assessing, planning, and implementing rehabilitative programs to improve patient mobility, relieve pain, and increase strength. Key Responsibilities: Assess patients' physical abilities...