Enrollment Specialist III

5 days ago


Santa Fe Springs, California, United States Kaiser Permanente Full time
Job Summary:

Kaiser Permanente is seeking a highly skilled Enrollment Specialist III to join our team. As a key member of our enrollment team, you will be responsible for attending employer, community, and open enrollment events to educate members and prospects on our health plans. You will also be responsible for delivering formal presentations to employees and prospective members, monitoring and reporting on enrollment performance data, and serving as an informational resource for sales and account management teams.

Key Responsibilities:
  • Pursue effective relationships with others by providing resources, information, advice, and expertise to coworkers and members.
  • Complete work assignments autonomously by applying up-to-date expertise in subject areas to generate creative solutions.
  • Contribute to a positive customer experience by implementing standard and non-standard protocols to build new and leverage existing relationships with brokers, channels, and customers.
  • Facilitate the enrollment and implementation process by conducting local and regional enrollment meetings to win new and retain current customers.
  • Contribute to the development of sales strategy by designing plans for new products, benefits offerings, or pricing models to address customer needs.
Requirements:
  • Bachelor's degree in Marketing, Finance, Business Administration, or related field, and two years of experience in marketing, business development, managing business-to-business relationships, or directly related field.
  • Knowledge, Skills, and Abilities (KSAs): Corporate Partnerships, Storytelling, Negotiation, Product Strategy, Sales Opportunity Orchestration, Sales Performance Data, Sales/Partnership Strategy and Techniques, Business Planning, Business Process Improvement, Event Planning, Compliance Management, Creativity, Data Entry, Benefits/Services, Benefits/Services Presentations, Interpersonal Skills, Brand Strategy, Commercial Marketing, Business Development, Clinical Selling Expertise, Sales Operations, Goal Setting, Member Service.
Preferred Qualifications:
  • Two years of experience in the health insurance industry.
  • Two years of experience in health plan enrollment or a directly related field.


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