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Banquet Operations Manager

2 months ago

Park City, Utah, United States HYATT Hotels Full time

About the Role:

The Banquet Captain is a key member of our events team, responsible for ensuring the smooth execution of all banquet activities. This includes supervising room set-ups, service, and clean-up of all banquet functions, as well as assisting with scheduling required staff and maintaining banquet equipment.

Key Responsibilities:

  • Assist in overseeing all banquet activities, ensuring seamless execution and exceptional customer service.
  • Supervise room set-ups, service, and clean-up of all banquet functions, maintaining high standards of quality and attention to detail.
  • Assist in scheduling required staff for banquet functions, ensuring adequate coverage and minimizing downtime.
  • Maintain banquet equipment, ensuring it is in good working order and properly cleaned and sanitized.
  • Collaborate with other departments, including food and beverage, to ensure seamless execution of events.
  • Develop and maintain relationships with clients, understanding their needs and preferences to deliver exceptional service.

Requirements:

  • 2+ years of experience in banquet operations, with a proven track record of success in a supervisory role.
  • Exceptional customer service and communication skills, with the ability to work effectively with clients, colleagues, and vendors.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Ability to work flexible hours, including evenings, weekends, and holidays, as required.
  • Current Alcohol server certification and/or food service permit, as required by local or state government agency.

Why Work at HYATT Hotels?

As a member of our events team, you will have the opportunity to work with a talented and dedicated group of professionals who are passionate about delivering exceptional service and creating unforgettable experiences for our guests. You will also have access to a range of benefits and perks, including:

  • Free room nights and discounted rates for friends and family.
  • Medical, dental, and vision insurance, with a 30-day waiting period.
  • 401(k) with company match.
  • Free employee meal during shift.
  • Generous paid time off.
  • Tuition reimbursement.
  • Employee stock purchase plan.
  • Discounted ski passes.