Front Desk Representative

4 days ago


Schenectady, New York, United States Doubletree Schenectady, NY Full time
Job Summary

We are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at Doubletree Hotels Schenectady in NY. As a key member of our hospitality team, you will be responsible for ensuring a seamless and enjoyable experience for our guests. Your primary duties will include managing all aspects of hotel guest accommodations, welcoming new guests, and providing information about rooms, rates, and amenities.

Responsibilities
  • Perform all check-in and check-out tasks with efficiency and accuracy
  • Manage online and phone reservations, ensuring seamless communication with guests
  • Inform customers about payment methods and verify their credit card data
  • Register guests, collecting necessary information and ensuring a smooth check-in process
  • Welcome guests upon their arrival and assign rooms, providing a warm and welcoming experience
  • Provide information about our hotel, available rooms, rates, and amenities, ensuring guests have a clear understanding of their stay
  • Respond to client complaints in a timely and professional manner, resolving issues promptly and efficiently
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, such as wedding guests
  • Upsell additional facilities and services, when appropriate, to enhance the guest experience
  • Maintain updated records of bookings and payments, ensuring accurate and efficient record-keeping
Qualifications
  • Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
  • Experience with hotel reservation software, such as OnQ or Opera
  • Customer service experience, with a focus on providing exceptional guest experiences
  • Excellent communication and organizational skills, with the ability to work in a fast-paced environment
Benefits
  • Competitive hourly rate of $16
  • Benefits package, including medical, dental, and vision insurance
  • 401K with match
  • Life insurance
  • Referral bonus program
  • Opportunities for advancement and professional growth

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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