Automotive Service Director
20 hours ago
Grote Automotive, a leading provider of transportation solutions, is seeking an exceptional Service Director to oversee the operations of our Warranty and Reconditioning Department across five locations in Indiana and Illinois.
This role entails managing the day-to-day activities of the department, ensuring seamless execution of reconditioning processes, and driving continuous improvement initiatives to enhance efficiency and effectiveness.
The ideal candidate will possess strong leadership skills, a drive for excellence, and the ability to motivate and guide a high-performing team to achieve quality, production, and cost objectives.
Key Responsibilities- Investigate and resolve complex problems to identify optimal solutions
- Monitor production capacity levels and contribute to production planning
- Accurately assess issues through reports and direct observations of the shop floor
- Provide direction and support to the reconditioning team to achieve performance goals
- Encourage and motivate the team to reach quality, production, and cost objectives
- Lead and participate in improvement projects
- Train and guide associates in problem-solving strategies
- Experience in building and managing high-performance teams
- Strong drive for continuous improvement
- Comfortable with managing complex processes
- Hands-on mentality, with the ability to jump in at any stage of a process when needed
- Proven ability to obtain project deliverables and company metrics
- Valid in-state driver's license
- Ability to work with minimal supervision
- Strong organizational skills and attention to detail
- Ability to remain flexible in work assignments and schedules, and multitask when necessary
- Good written and oral communication, and strong computer skills
Grote Automotive is a rapidly growing company with a strong presence in the transportation industry. Our founder, Fred Grote, has over 25 years of experience in the car business and has built a reputation for excellence. We specialize in solving transportation problems that most dealerships can't, and we're committed to providing exceptional service to our customers.
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