Automotive Service Manager

4 days ago


Rockford, Illinois, United States Grote Auto - Rockford Full time
Job Overview

We are seeking a skilled Automotive Service Manager to join our team at Grote Auto - Rockford. As a key member of our service department, you will be responsible for providing exceptional customer service, resolving issues, and ensuring seamless vehicle maintenance experiences.

Key Responsibilities
  • Manage and maintain accurate records of vehicle maintenance, repairs, and warranty information.
  • Coordinate with auto service porters and customers to ensure efficient vehicle pick-up and drop-off processes.
  • Address customer concerns, resolve issues, and make follow-up calls to ensure satisfaction.
  • Utilize automotive technology and product knowledge to provide clear and concise information to customers.
  • Verify vehicle warranty protections and service contract coverage for accurate cost estimates and work orders.
Requirements
  • Strong organizational, communication, and interpersonal skills.
  • A valid, state-issued driver's license and clean driving record.
  • Previous experience in a service advisor role or related to automotive technology.
  • A high school diploma or equivalent.
  • Proficiency in Microsoft Excel, Word, and other basic computer programs.
About Grote Auto - Rockford

Grote Auto - Rockford is a leading automotive dealership with a commitment to exceptional customer service and satisfaction. Our team is dedicated to solving transportation problems and providing a seamless car-buying experience. If you are a motivated and detail-oriented individual with a passion for automotive technology, we encourage you to apply for this exciting opportunity.



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