Fitness Services Coordinator

3 days ago


Great Falls, Montana, United States Planet Fitness Full time
Company Overview

Planet Fitness is a rapidly growing fitness center chain with over 2,000 locations across the United States and internationally. Our mission is to provide a Judgement Free Zone for our members to achieve their fitness goals.

Job Summary

We are seeking a highly motivated and customer-focused Member Services Representative to join our team. As a Member Services Representative, you will be responsible for providing exceptional customer service to Planet Fitness members, prospective members, and guests.

Responsibilities
  1. Customer Service/Front Desk Activities: Greet members and guests, answer phones in a friendly manner, check members in, tour and sign up new members, log amenities, communicate updates and events, respond to member questions and concerns in a timely and professional manner.
  2. Member Accounts: Utilize the POS system to assist with new membership cards, change of address and billing or payment questions.
  3. Club Cleanliness and Maintenance: Maintain a clean and organized front desk area and lobby, conduct regular facility cleaning and upkeep, clean exercise equipment and tanning beds, and maintain restrooms and wet areas.
Requirements
  • A high school diploma/GED equivalent is required.
  • Basic computer proficiency is necessary.
  • A passion for fitness and health is essential.
  • Punctuality and reliability are must-haves.
  • You should have excellent customer service skills, be able to interact positively and professionally with members and coworkers, and exceed member expectations.
  • A strong listener with empathy and problem-solving skills is ideal.
  • Diplomacy in all interactions while using appropriate behavior and language is crucial.
Salary

The estimated salary for this position is $12-$15 per hour, depending on location and experience.

Benefits

Planet Fitness offers a competitive salary, opportunities for advancement, and a fun and supportive work environment.

Why Work at Planet Fitness?

At Planet Fitness, you'll be part of a dynamic team that's changing lives every day by helping people create a healthier planet. You'll work hard and play hard with an amazing group of talented professionals who share your passion for fitness and customer service.



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