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Customer Experience Associate

3 weeks ago


Great Falls, Montana, United States Planet Fitness Full time
About Us

Planet Fitness is a leading fitness center chain with a mission to create a Judgement Free Zone for our members. With over 2,000 locations worldwide, we're committed to providing a high-quality fitness experience that inspires and motivates our members to reach their goals.

Job Description

We're seeking a highly motivated and customer-focused Member Services Representative to join our team. As a Member Services Representative, you'll be responsible for delivering exceptional customer service to our members, prospective members, and guests.

Key Responsibilities
  1. Customer Service: Provide exceptional customer service to members and guests, responding to their needs and concerns in a timely and professional manner.
  2. Front Desk Operations: Manage the front desk area, including checking members in, answering phones, and processing transactions.
  3. Member Engagement: Engage with members to understand their needs and preferences, promoting a positive and supportive community.
Requirements
  • A high school diploma/GED equivalent is required.
  • Basic computer proficiency is necessary.
  • A passion for fitness and health is essential.
  • Punctuality and reliability are must-haves.
  • You should have excellent communication and interpersonal skills, be able to work effectively in a team environment, and be proactive in resolving member issues.
Salary and Benefits

The estimated salary for this position is $13-$16 per hour, depending on location and experience. Additionally, we offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as opportunities for advancement and professional development.