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Customer Experience Advocate

3 weeks ago

Great Falls, Montana, United States Planet Fitness Full time
About the Job

We are looking for a Customer Experience Advocate to deliver exceptional service to our members and drive business growth. As a key member of our team, you will be responsible for providing personalized support, identifying opportunities for improvement, and contributing to a positive club environment.

Key Tasks:
  1. Engage with members, listening to their feedback and concerns, and responding promptly to resolve issues.
  2. Develop and maintain effective relationships with members, colleagues, and external partners.
  3. Analyze member data and insights to inform business decisions and optimize operational efficiency.
Requirements:
  • High school diploma or equivalent required; degree in a related field preferred.
  • Proven customer service experience, preferably in a fitness or wellness environment.
  • Ability to work flexible hours, including evenings and weekends, to meet member needs.
What We Offer:

A starting salary of $42,000 - $50,000 per year, with opportunities for advancement and professional development, plus a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off.