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Membership Support Specialist
3 weeks ago
Member Services Representative
Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. As a Member Services Representative, you will be responsible for providing exceptional customer service to Planet Fitness members, prospective members, and guests.
Key Responsibilities- Customer Service: Provide exceptional customer service to members and guests, responding to their needs and concerns in a timely and professional manner.
- Front Desk Operations: Manage the front desk area, including checking members in, answering phones, and processing transactions.
- Member Engagement: Engage with members to understand their needs and preferences, promoting a positive and supportive community.
- A high school diploma/GED equivalent is required.
- Basic computer proficiency is necessary.
- A passion for fitness and health is essential.
- Punctuality and reliability are must-haves.
- You should have excellent communication and interpersonal skills, be able to work effectively in a team environment, and be proactive in resolving member issues.
The estimated salary for this position is $14-$17 per hour, depending on location and experience. Additionally, we offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as opportunities for advancement and professional development.
