Evening Room Attendant

1 week ago

Miami Beach, Florida, United States CARILLON HOTEL MANAGEMENT LLC Full time
Job Overview

This job overview outlines the expectations and responsibilities associated with the role, serving as a framework for employee assessment and development. Responsibilities may evolve at the discretion of management and may encompass additional tasks as required.

Become a valued member of the Carillon Hotel Management LLC team as an Evening Room Attendant. Your meticulous attention to detail and commitment to guest satisfaction will ensure that every room is prepared to perfection. Join us in creating a welcoming atmosphere for our guests.

  1. Position Summary

The Evening Room Attendant is responsible for delivering exceptional turndown service at Carillon Hotel Management LLC, ensuring that guest accommodations are maintained to the highest standards of cleanliness and comfort. Key responsibilities include preparing beds, replacing towels, tidying rooms, cleaning bathrooms and kitchens, and restocking supplies. A strong focus on guest service, professionalism, and the ability to perform physical tasks is essential, along with the willingness to work weekends and holidays while adhering to safety protocols and proper cleaning procedures.

  1. Key Responsibilities
  1. Deliver turndown service to designated guest rooms, including but not limited to:
  2. Preparing beds and changing linens as necessary, ensuring freshness and cleanliness.
  3. Cleaning unmade rooms to established standards and refreshing supplies as directed. Maintaining cleanliness in public areas when required.
  4. Replacing towels in accordance with the hotel's conservation policies, ensuring all towels are fresh and free of stains.
  5. Closing drapes, tuning the radio, emptying trash bins, and organizing the room.
  6. Drying and cleaning bathroom surfaces safely with appropriate cleaning agents.
  7. Vacuuming areas of the room as needed.
  8. Cleaning and organizing kitchen spaces, including appliances and dishware, ensuring cleanliness and proper storage.
  9. Meeting all guest requests promptly and effectively.
  10. Striving to exceed guest expectations at every opportunity.
  11. Maintaining a friendly demeanor, making eye contact, and greeting guests upon each encounter.
  12. Keeping noise levels low in guest areas.
  13. Being a positive, enthusiastic, and supportive team member.
  14. Exhibiting professionalism and maturity in all interactions.
  15. Requesting additional supplies from housekeeping as needed.
  16. Greeting guests and staff warmly as they pass by.
  17. Guiding guests to their destinations rather than pointing.
  18. Maintaining a courteous and friendly attitude towards all guests and staff.
  19. Avoiding gossip and maintaining a respectful workplace.
  20. Acting professionally at all times while on duty.
  21. Referring guest concerns or complaints to a supervisor in accordance with company policies.
  1. Qualifications and Skills
  1. Ability to perform turndown services to the hotel's cleanliness standards.
  2. Capability to push a cart weighing approximately 80 lbs, use cleaning chemicals, bend, lift, and stand for extended periods.
  3. Availability to work weekends and holidays.
  4. Professional demeanor and communication skills in the workplace.
  5. Guest-service orientation.
  6. Knowledge of safe chemical handling and cleaning procedures.
  7. Ability to prioritize tasks and adhere to assigned schedules.
  8. Familiarity with emergency procedures and safety protocols.
  9. Understanding of bloodborne pathogen procedures.
  10. Proper use of cleaning agents as instructed.
  11. Basic English communication skills with guests and management.

Carillon Hotel Management LLC is an Equal Opportunity Employer.

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