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Property Claims Specialist
2 months ago
Position Overview:
Embark on a rewarding career with one of the leading organizations in professional development. At State Farm, we prioritize the growth of our employees by offering a comprehensive Total Rewards package.
Compensation:
Starting Salary: $59,000 - $79,000 annually ($29.31/hr - $39.32/hr). Our commitment to work-life balance means that compensation is based on a standard 38:45-hour work week. Salary offered is contingent upon skills and qualifications, with the upper range reserved for candidates with extensive relevant experience.
Benefits Include:
- An annual bonus based on individual and company performance
- Annual merit increases
- 401(k) contributions
- Paid Time Off (PTO), including 5 days of Life Leave, Paid Volunteer Time, and an Annual Celebration Day
- Industry-leading Tuition Assistance Programs
- Wellness and mental health initiatives
- Discounts from numerous retailers through our Perks at Work program
At State Farm, we believe in being good neighbors, supporting our communities, and striving to make a positive impact. Join our top-tier team and contribute to meaningful work.
Role Responsibilities:
As a Property Field Inspection Claims Specialist, you will leverage your expertise in managing accidental and weather-related claims for residential and commercial properties. You will serve as the primary contact for policyholders, clarifying coverage, estimating damages, and guiding them through the claims process while delivering exceptional service.
Key Responsibilities:
- Perform on-site evaluations and inspections of property damages for both residential and commercial claims
- Collaborate with policyholders, insurance agents, and other stakeholders to collect information and resolve claims effectively
- Handle interactions with parties who may express strong emotions regarding ongoing inspections or claim resolutions
- Provide outstanding customer service throughout the claims process, addressing inquiries and concerns promptly
- Gather necessary evidence, document findings, and prepare comprehensive reports to support the claims handling process
- Investigate and adjust personal and commercial property claims with exposures up to $500,000
- Assess coverage and policy terms to validate claims and ensure compliance with local regulations
- Negotiate and settle claims within authorized limits, considering policy provisions and industry standards
- While primarily field-based, there will be opportunities for remote work, and occasional travel may be required to assist in other territories
- Flexibility in working hours is essential, as operational needs may require overtime or irregular hours
Qualifications:
- Bachelor's degree in a relevant field is preferred, or equivalent work experience
- Experience as a Property Field Inspection Claims Specialist in the insurance sector, particularly in property claims
- Strong understanding of property insurance policies, coverage, and claims handling practices
- Demonstrated knowledge of residential and commercial building construction
- Familiarity with local regulations and compliance requirements in Texas
- Excellent communication and interpersonal skills for effective interaction with clients and stakeholders
- Proven ability to manage difficult conversations with a customer-focused approach
- Strong skills in assessing damages, estimating repair costs, and negotiating settlements
- Detail-oriented with robust organizational and analytical capabilities
- Proficient in claims management software and relevant tools
Physical Requirements:
- Physical agility for frequent lifting, carrying, and climbing; ability to navigate roofs at various heights for inspections
- A valid driver's license is required
Preferred Skills:
- Experience managing complex or high-value claims
- Background in construction
- Water mitigation inspection experience
- Familiarity with Xactimate and XactContents
All employees must successfully complete required training, including applicable licensing exams and background checks as mandated by various states. For more information on our benefits, locations, and hiring process, please visit State Farm Careers.