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Insurance Claims Adjuster

1 month ago

Colorado Springs, Colorado, United States USAA Full time
About the Role

USAA is seeking an experienced Property Adjuster to join our Catastrophe team. As a Property Adjuster, you will be responsible for investigating, evaluating, negotiating, and settling low to moderate complexity property insurance claims.

Key Responsibilities
  • Investigate claim damages by conducting research from various sources, including the insured, third parties, and external resources.
  • Identify and resolve potential discrepancies and identify subrogation potential resulting from unusual characteristics.
  • Determine coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate.
  • Determine and negotiates low to moderate complexity claims settlement.
  • Maintains accurate, thorough, and current claim file documentation throughout the claims process.
  • Applies knowledge of estimating technology platforms and virtual inspection tools to prepare and manage low to moderate complexity property insurance claims estimates.
  • Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations.
Requirements
  • High School Diploma or General Equivalency Diploma.
  • 1 year of customer service, military leadership, construction related industry/insurance experience and/or experience handling low complexity property claims.
  • Knowledge of estimating losses using Xactimate or similar tools and platforms.
  • Demonstrated negotiation, investigation, communication, and conflict resolution skills.
  • Working knowledge and understanding of claims contracts as well as application of case law and state laws and regulations.
  • Ability to prioritize and multi-task, including navigating through multiple business applications.
Preferred Qualifications
  • Currently live within a commutable distance to one of USAA office locations in San Antonio, Phoenix, Colorado Springs, Tampa or Chesapeake for a hybrid in-office work schedule.
  • 1+ years of residential property adjusting of moderate complexity claims.
  • 1+ years of estimate writing skills using Xactimate, ClaimsX or virtual estimating.
  • Experience on a Property Catastrophe team handling inside or field claims (i.e. wind, hail, hurricane, flooding).
  • Experience scoping the loss, assessing damages, interpreting policy and making claim decisions.
  • Knowledge of homeowner property policies and endorsements.
  • Currently hold an active P&C Adjuster license.
  • Prior experience working directly for a standard insurance carrier.
  • Ability to work overtime and extended hours to support CAT claims.
What We Offer

USAA offers a competitive salary range of $54,940 - $92,720, as well as comprehensive benefits, including medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.

Additionally, our career path planning and continuing education assists employees with their professional goals.