Broadband Specialist I
15 hours ago
As a Broadband Specialist I (Field Technician), you will be primarily focused on new installations of our cable television and broadband services. You'll drive a company van, go into customer homes, and represent Mediacom every day to our customers. You'll also learn and perform a variety of duties including installation, changes of service, additional outlet installation, disconnection of service, payment collection, and any special requests customers may have regarding installation.
Job ResponsibilitiesResponsibilities include:
- Make customer drop installations (exterior and interior) complete from tap to antenna terminals on customer equipment in both single and multiple unit dwellings, including pre-wired units.
- Perform new connects, reconnects, requested and non-pay disconnects; add outlets; install and/or remove converters; perform upgrades and downgrades of service.
- Analyze picture quality and judges' acceptability of picture delivered following installation of cable service.
- Use customary CATV hand and power tools in performance of job duties.
- Read signal levels through use of field strength meter; add and subtract levels in installation problems; install connectors on different types of drop cable; maintain proper clearances; install tap-off devices.
- Climb poles with proper equipment (safety belt, safety strap and climbers), ladders or other structures as needed.
- Lift and carry loads up to 100 lbs. (including line ladder); Work within limited confines, such as crawl spaces.
- Properly use, store and maintain a VOM or DMM to check for open or short online as well as AC and DC voltages.
- Read general drop system layouts from blueprints.
- Inform customers of FCC Rules and Company policies as they pertain to customers.
- Drive company vehicles in performance of job duties; use bucket truck. Perform proper vehicle upkeep and maintenance.
- Generate additional company revenue through effective sales techniques and by offering information about product options, sales campaigns, and promotions.
- Perform other duties such as clean-up and salvage of wrecked out materials; provide general assistance to other employees as directed.
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