Implementation Specialist

6 days ago

Louisville, Kentucky, United States ADP Full time
Unlock Your Career Potential at ADP

Are you passionate about delivering exceptional results and driving customer success? At ADP, we're seeking a talented Implementation Consultant II to join our team.

About the Role

As an Implementation Consultant II, you'll play a critical role in helping our clients achieve their business goals by providing expert guidance and support throughout the implementation process. You'll work closely with clients to understand their needs, develop tailored solutions, and ensure seamless integration of our products and services.

Key Responsibilities
  • Consult with clients to deliver comprehensive ADP solutions
  • Guide clients towards the best solution for their business needs
  • Analyze existing systems, interface requirements, and business processes
  • Partner with clients to understand their business and related needs
  • Incorporate new processes, tools, and approaches when recommending an ADP solution
  • Utilize broad knowledge to recommend solutions to clients when appropriate
  • Understand client business issues and concerns and recommend and implement appropriate solutions
  • Build long-term relationships and trust with clients
  • Interact and collaborate with ADP associates in sales and customer service
  • Exchange routine information with members of client project teams, including priorities, timeliness, and issues as they arise
Qualifications
  • At least 3 years of experience working in a client service/customer service environment
  • At least 1 year of business consulting experience
  • Bachelor's degree or equivalent in education and experience
Preferred Qualifications
  • Proven ability to maintain focus and work effectively with multiple demands
  • Ability to work both independently to provide solutions to clients and as part of a team to accomplish tasks
  • Strong client relationship skills, including the ability to influence clients and guide them to the best solution to help resolve their client needs
  • Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
  • Must be able to recognize basic procedural issues as they arise and escalate to the appropriate level
  • Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
  • Proficient in the latest web technologies and working knowledge of various operating systems
  • Excellent analytical skills and time management skills
  • Excellent communication skills, both verbal and written
  • Proficient using Microsoft Office
What We Offer

At ADP, we're committed to providing our employees with a comprehensive benefits package, including medical, dental, vision, life insurance, matched 401(k), student loan repayment program, wellness program, short- and long-term disability, charitable contribution match, holidays, personal days, and vacation time. We also offer a competitive salary range of $37,300 - $75,600 per year, based on location, skills, and relevant experience.

We're an equal opportunity employer and welcome applications from diverse candidates. Our company values include Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility. We're committed to creating a workplace that's inclusive, diverse, and equitable.

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