Bilingual Customer Service Representative

4 weeks ago


Alabaster, Alabama, United States Sherwin-Williams Full time

bJobSummary:/bbrbrAsaCustomerServiceSpecialistatSherwin-Williams,youwillplayavitalroleindeliveringexceptionalcustomerexperiencesanddrivingsalesgrowth.Yourprimaryresponsibilitywillbetoassistcustomersinpersonandoverthephone,determiningtheirneedsandpresentingappropriateproductsandservices.Youwillalsoberesponsibleforbuildingtrustrelationshipswithwholesaleandretailcustomers,processingsalestransactionsaccurately,andmaintainingpreciseworkorderfilesandformulas.brbrbKeyResponsibilities:/bbrbrAssistcustomersinpersonandoverthephonebydeterminingtheirneedsandpresentingappropriateproductsandservicesbrBuildtrustrelationshipswithwholesaleandretailcustomersbrProcesssalestransactionsaccuratelyandconsistentlywithpoliciesandproceduresbrMaintainpreciseworkorderfilesandformulasbrPullappropriateproductsfromthesalesfloororwarehousebrTintandmixproducts,asneeded,tocustomerspecificationsbrStockshelvesandsetupdisplaysbrCleanstoreequipmentbrLoad/unloaddeliverytrucksbrAssistinmakingdeliveries,asneededbrMaintainin-stockandpresentableconditionassignedareasbrRemainknowledgeableonproductsofferedanddiscussavailableoptionsbrComplywithinventorycontrolproceduresbrSuggestwaystoimprovesalesbrbrbRequirements:/bbrbrMustbeatleasteighteen(18)yearsofagebrMustbelegallyauthorizedtoworkinthecountryofemploymentwithoutneedingsponsorshipforemploymentworkvisastatusnoworinthefuturebrMustbeabletoread,write,comprehend,andcommunicateinEnglishbrMustbeabletoread,write,comprehend,andcommunicateinSpanishbrMustbeable,withorwithoutreasonableaccommodation,toretrievematerialfromshelvesandfloorstacksandliftandcarryupto50lbs.frequentlyandupto70lbs.onoccasionbrMustbewillingtoworkallscheduledhours,whichmayincludeeveningsandweekends,withorwithoutreasonableaccommodationbrbrbPreferredQualifications:/bbrbrHaveavalid,unrestrictedDriver'sLicensebrHaveatleastaHighSchooldiplomaorGEDbrHaveatleastone(1)yearexperienceworkinginadelivery,retail,orcustomerservicepositionbrHavepreviousworkexperiencesellingpaintandpaintrelatedproductsbrHavepreviousworkexperienceoperatingtintingandmixingequipment



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