Fitness Club Representative
4 weeks ago
At Crunch Fitness by Premier Fitness, we are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. This role is responsible for providing exceptional service to our members and guests, ensuring a welcoming and inclusive atmosphere within our club.
Key Responsibilities:
- Membership Sales: Meet and exceed sales targets by promoting our membership options and services to potential clients.
- Customer Service: Greet all members and guests with a smile, provide assistance with check-in, and facilitate any messages on our club software.
- Phone and Communication: Answer phones in a courteous and professional manner, communicate special events to members and guests, and maintain a clean and organized work area.
- Additional Responsibilities:
- Sell retail products
- Schedule member services: tanning, etc
- Facilitate payment of member services in accordance with company procedures
- Know club facility, services, and schedules
- Assist in all projects as delegated by club management
- Follow all policies and procedures in the Employee Handbook
- Opening and closing duties
Requirements:
- Fluent in English
- Proficient reading and writing skills
- Computer Skills
- Strong customer service skills
Meetings:
- Monthly or Weekly Department Meetings Employee Training Meetings
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