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Executive Director of Venue Operations

2 months ago

Cleveland, Ohio, United States AEG Full time
Job Summary

The Executive Director of Venue Operations is responsible for the overall management, promotion, and operation of the facility, including booking, private event sales, financial management, marketing, staffing, production maintenance, and all related operations.

Key Responsibilities
  • Leadership and Direction: Provide leadership and direction to subordinate operating departments, management of both sales and operational staff, and act as liaison with venue ownership group, industry associates, governing agencies, communication media, and the general public.
  • Recruitment and Staffing: Responsible for recruiting, hiring, training, supervising, compensation, succession planning, and evaluating management, administrative, and supervisory staff.
  • Employee Development: Assure the development and maintenance of employee job descriptions, duties, responsibilities, and performance standards for all positions with provisions for timely and effective employee performance evaluations.
  • Operational Planning: Plan, organize, coordinate, and direct all activities and personnel, engaged in maintaining and operating the facilities.
  • Financial Management: Oversee the development of annual operating budget, calendar, activities schedule, dates, and hours of operations, projections for attendance and revenue.
  • Event Management: Implementation and monitoring of a detailed program budget, supervising cost accounting required of assigned events, including facility rental, box office fees, house equipment rentals, supplies, and services purchased.
  • Reporting and Compliance: Prepare and maintain required reports/records for venue ownership, government agencies, and upper management team, ensuring compliance with applicable local, state, and federal regulations.
  • Customer Service: Handle customer service inquiries, conduct investigations, and resolve issues within a 24-hour turnaround time.
Requirements
  • A minimum education level of: Bachelor of Arts/Sciences Degree (4-year) in a related field.
  • 10 years of related work experience.
  • Must have management experience and exceptional leadership abilities.
  • Must have a proven track record of developing and managing budgets.
  • Experience and knowledge in overseeing and maintaining the physical plant at a facility.
  • Computer savvy and proficient in Microsoft Office (Word, Excel, and Outlook).
  • Self-motivated with the ability to work in a fast-paced environment.
  • Excellent written, listening, and verbal communication skills.
  • Must be creative, detail-oriented, and have an outgoing personality.
  • Experience with management, leadership, and conflict resolution.
  • Knowledge of the music industry is preferred.