Executive Director of Service Operations

4 days ago

Cleveland, Ohio, United States Smart Care Equipment Solutions Full time
Job Summary

Smart Care Equipment Solutions is seeking an experienced Executive Director of Service Operations to lead the profitable growth of our Service, Installation, and Equipment businesses. As a key member of our leadership team, you will be responsible for ensuring high levels of safety, Team Member retention, customer satisfaction, job profitability, and quality work.

Key Responsibilities
  • Leadership and Safety: Create a safe work environment for all Team Members and lead safety efforts for injury prevention. Communicate effectively with Team Members and customers in the event of an injury.
  • Business Development and Operations: Supervise and direct the work of Leaders within Service, Installation, and Equipment. Build a strong selling organization to effectively grow share and deepen customer relationships.
  • Financial Management: Manage the business P&L and overall financial health of the business. Drive a minimum of 10% growth in top-line sales and 10% increase in EBITDA per year.
  • Strategic Planning: Prepare and execute the annual operating plan and develop budgets in coordination with department heads and controllers.
  • Customer Relationships: Maintain close business relationships with top customers and general contractors. Assess customer satisfaction levels and initiate remedial actions as required.
  • Process Improvement: Improve processes for better productivity and oversee large projects. Analyze and interpret performance data to drive action and ensure profitable delivery of scope, schedule, and budget.
  • Talent Management: Coach and develop direct reports effectively. Responsible for talent acquisition, development, and retention needs.
Requirements
  • Education: Bachelor's Degree in Engineering, Business, Construction Management, or a similar degree program with technical and financial components.
  • Experience: 5 or more years of managerial/supervisory experience in a service-related industry. 2 or more years of previous P&L ownership and responsibility. 3 or more years of customer relationship development and management experience.
  • Skills: Excellent interpersonal and communication skills, including sales ability. Demonstrated selection, hiring, and team development skills. Track record of success leading a technical non-exempt workforce. Demonstrated problem-solving and decision-making skills in a fast-paced environment.
About Smart Care Equipment Solutions

Smart Care Equipment Solutions is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our comprehensive mechanical services include hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration, and HVAC.

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